> Source: [sk180171](https://support.checkpoint.com/results/sk/sk180171)

# sk180171 - Cannot Export Package from the Harmony Endpoint Web Management Portal

| Property | Value |
|----------|-------|
| Solution ID | sk180171 |
| Date Created | 2022-10-24 |
| Last Modified | 2023-03-02 |
| Technical Level | Advanced |
| Products | Endpoint Security |
| Versions | Cloud, R82.20, R82.10, R82, R81.20 |
| OS | Gaia |

## Symptoms

- * The error "The Harmony Endpoint '' Preparing Failed" example: "The Harmony Endpoint 'Windows Threat Prevention' Preparing Failed" when trying to download package from Export Packages.
* Cannot not download or export client packages after an upgrade.

## Cause

* Information for client packages in the database was transferred during the upgrade but it is missing on the server.
* Links to client packages are missing on the server after the upgrade.
* Client package files are corrupt on the server after the upgrade.

## Solution

This solution requires authentication. Please log in to view the full solution.

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