> Source: [sk179964](https://support.checkpoint.com/results/sk/sk179964)

# sk179964 - "You don't have permissions to enter Harmony Email & Collaboration" error during login to Harmony Email & Collaboration

| Property | Value |
|----------|-------|
| Solution ID | sk179964 |
| Date Created | 2022-09-13 |
| Last Modified | 2022-09-14 |
| Technical Level | Advanced |
| Products | Email Security |
| Versions | Cloud |

## Symptoms

- Error that shows "You do not have permissions to enter Harmony Email \& Collaboration" during login to Harmony Email \& Collaboration.

## Cause

In the past, Infinity Portal used to allow creating users with no Global Role and Harmony Email \& Collaboration Specific Service Role. This type of users used to have **read-only** access to Harmony Email \& Collaboration.

Now, to be consistent with Check Point policies, Global Roles is made as a **mandatory** field. So, the existing users with no Global Roles and Harmony Email \& Collaboration Specific Service Role will not have permissions to enter Harmony Email \& Collaboration.  
![](https://sc1.checkpoint.com/sc/SolutionsStatics/NEW_SK_NOID1663051719084/HEC-empty-permissions202209131226061.jpg)

## Solution

This solution requires authentication. Please log in to view the full solution.

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