> Source: [sk179930](https://support.checkpoint.com/results/sk/sk179930)

# sk179930 -  "Error retrieving results" when attempting to add admin user in Smart Console

| Property | Value |
|----------|-------|
| Solution ID | sk179930 |
| Date Created | 2022-09-07 |
| Last Modified | 2022-09-08 |
| Technical Level | General |
| Products | Security Management Server |
| Versions | R82.10, R82, R81.20, R82.20 |
| OS | Gaia |
| Platform | Open Server |

## Symptoms

- * When adding any Administrator user in the SmartConsole Manage \& Settings, this user does not appear in the list.
* Switching to another tab outputs "Error retrieving results."

## Solution

This problem was fixed. The fix is included in:  

Check Point R80.40 Jumbo Hotfix Take_172  

Check Point recommends to always upgrade to the most recent version  
(upgrade Security Gateway).  

For other supported versions, Check Point can supply a Hotfix. Contact Check Point Support to get a Hotfix for this issue.  
A Support Engineer will make sure the Hotfix is compatible with your environment before providing the Hotfix.  
For faster resolution and verification, please collect CPinfo files from the Security Management Server and Security Gateways involved in the case.

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