> Source: [sk179869](https://support.checkpoint.com/results/sk/sk179869)

# sk179869 - Capsule Docs installation fails with errors

| Property | Value |
|----------|-------|
| Solution ID | sk179869 |
| Date Created | 2023-12-17 |
| Last Modified | 2023-12-18 |
| Technical Level | Advanced |

## Symptoms

- * Capsule Doc continuously fails with the following error: `MSI (s) (7C:C0) [04:33:14:787]: Warning: Local cached package 'C:\Windows\Installer\1e6fa5d7.msi' is missing.`

  `MSI (s) (7C:C0) [04:33:14:787]: User policy value 'SearchOrder' is 'nmu'`

  `MSI (s) (7C:C0) [04:33:14:787]: User policy value 'DisableMedia' is 0`

  `MSI (s) (7C:C0) [04:33:14:787]: Machine policy value 'AllowLockdownMedia' is 0`

  `MSI (s) (7C:C0) [04:33:14:787]: SOURCEMGMT: Media enabled only if package is safe.`

  `MSI (s) (7C:C0) [04:33:14:787]: SOURCEMGMT: Looking for sourcelist for product {BEF87447-E364-4F47-A39C-2964EE10F159}`

  `MSI (s) (7C:C0) [04:33:14:787]: SOURCEMGMT: Adding {BEF87447-E364-4F47-A39C-2964EE10F159}; to potential sourcelist list (pcode;disk;relpath).`

  `MSI (s) (7C:C0) [04:33:14:787]: SOURCEMGMT: Now checking product {BEF87447-E364-4F47-A39C-2964EE10F159}`

  `MSI (s) (7C:C0) [04:33:14:787]: SOURCEMGMT: Media is enabled for product.`

  `MSI (s) (7C:C0) [04:33:14:787]: SOURCEMGMT: Attempting to use LastUsedSource from source list.`

  `MSI (s) (7C:C0) [04:33:14:788]: SOURCEMGMT: Trying source C:\Users\eeron\AppData\Local\Temp\{CCEDD726-478B-47A5-8EBC-F508FB0460BC}\.`

  `MSI (s) (7C:C0) [04:33:14:790]: SOURCEMGMT: Source is invalid due to invalid package code (product code doesn't match).`

  `MSI (s) (7C:C0) [04:33:14:790]: Note: 1: 1706 2: -2147483646 3: DS.msi`

  `MSI (s) (7C:C0) [04:33:14:790]: SOURCEMGMT: Processing net source list.`

  `MSI (s) (7C:C0) [04:33:14:790]: Note: 1: 1706 2: -2147483647 3: DS.msi`

  `MSI (s) (7C:C0) [04:33:14:790]: SOURCEMGMT: Processing media source list.`

  `MSI (s) (7C:C0) [04:33:14:791]: Note: 1: 2203 2: 3: -2147287037`
* `MSI (s) (7C:C0) [04:33:14:791]: SOURCEMGMT: Source is invalid due to missing/inaccessible package.`

  `MSI (s) (7C:C0) [04:33:14:791]: Note: 1: 1706 2: -2147483647 3: DS.msi`

  `MSI (s) (7C:C0) [04:33:14:791]: SOURCEMGMT: Processing URL source list.`

  `MSI (s) (7C:C0) [04:33:14:791]: Note: 1: 1402 2: UNKNOWN\URL 3: 2`
  MSI (s) (7C:C0) \[04:33:14:791\]: Note: 1: 1706 2: -2147483647 3: DS.msi

  <br />

  `MSI (s) (7C:C0) [04:33:14:791]: Note: 1: 1706 2: 3: DS.msi`

  `MSI (s) (7C:C0) [04:33:14:791]: SOURCEMGMT: Failed to resolve source`

  `MSI (s) (7C:E8) [04:33:14:792]: Note: 1: 1714 2: Check Point Capsule Docs 3: 1612`
  CustomAction returned actual error code 1612 (note this may not be 100% accurate if translation happened inside sandbox)

  <br />

  `MSI (s) (7C:E8) [04:33:14:792]: Product: Check Point Capsule Docs -- Error 1714. The older version of Check Point Capsule Docs cannot be removed. Contact your technical support group. System Error 1612.`

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