> Source: [sk179828](https://support.checkpoint.com/results/sk/sk179828)

# sk179828 - Internal Error from Remote Access VPN when connecting to ClusterXL configuration in Load Sharing mode

| Property | Value |
|----------|-------|
| Solution ID | sk179828 |
| Date Created | 2022-09-01 |
| Last Modified | 2022-09-05 |
| Technical Level | Advanced |
| Products | Security Gateway |
| Versions | R81.10 (EOS) |

## Symptoms

- * End users cannot connect with Remote Access VPN to a Cluster XL configuration of Security Gateways in Load Sharing mode.
* Remote Access Client shows end users "`Internal Error`" from Remote Access VPN.
* *legacy_ike.elg* shows that one Cluster Member handles the Phase 1 traffic and the other Cluster Member handles the *config_mode* or Phase 2 traffic.

## Cause

In R81.10, the *iked* process was introduced to process some Site-to-Site VPN and Remote Access VPN traffic. By default, both the new *iked* process and the legacy *vpnd* process work to establish a Remote Access VPN tunnel. The two processes do not properly share information with each other, which causes the tunnel establishment to fail.

## Solution

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