> Source: [sk179827](https://support.checkpoint.com/results/sk/sk179827)

# sk179827 - Mobile Access Portal end users cannot log in with error "Too many users are connected, try again later (1)"

| Property | Value |
|----------|-------|
| Solution ID | sk179827 |
| Date Created | 2022-10-18 |
| Last Modified | 2022-10-20 |
| Technical Level | General |
| Products | Security Gateway, Scalable Platforms |
| Versions | R82.10, R82, R81.20, R82.20, R82.10, R82, R81.20 |

## Symptoms

- * Some end users cannot log in to the Mobile Access Portal.

* After a failed login attempt to the Mobile Access Portal, end users see the error message "`Too many users are connected, try again later (1)`" ![](https://sc1.checkpoint.com/sc/SolutionsStatics/sk179827/Login_Failed202208181404451.png)

  <br />

* Mobile Access blade log shows the reason of the failed login: "`Maximum CPSB-MOB licenses was reached (1)`"a class="fancybox-on" target="_blank"\> ![](https://sc1.checkpoint.com/sc/SolutionsStatics/sk179827/Failed_Reason202208181422222.png)  

* Output of `cplic print` on the Security Gateway shows that the license installed allows a maximum of 5 VPN users.  

  ```
  192.0.2.2        never       CPAP-SG670X CPSB-FW CPSG-C-4-U CPSG-C-2-U CPSB-VPN CPSB-NPM CPSB-LOGS CPSB-IA CPSB-SSLVPN-5 CPSB-ADNC CPSB-IPS CPSB-URLF CPSB-APCL CPSB-AV CPSB-ABOT-L CPSB-ASPM CPSB-CTNT CK-00-1C-7F-XX-XX-XX
  ```

## Cause

The maximum number of Mobile Access users allowed by the CPSB-MOB license installed on the Security Gateway is exceeded. The Security Gateway did not install the correct license after the administrator added seats to the CPSB-MOB license.  

<br />

## Solution

Log in to[User Center](https://usercenter.checkpoint.com/) to make sure the seats you purchased appear in the CPSB-MOB license under the Security Gateway appliance. Follow the procedure in [sk107112](http://supportcontent.checkpoint.com/solutions?id=sk107112)to generate and apply the latest license for this Security Gateway. For Maestro Security Gateway Modules (SGMs), see [sk163323: How to apply a license on a Maestro Security Appliances - Offline Procedure](http://supportcontent.checkpoint.com/solutions?id=sk163323).  

<br />

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