> Source: [sk179820](https://support.checkpoint.com/results/sk/sk179820)

# sk179820 - VSX Gateway with R81.10 Jumbo Hotfix Accumulator Takes 55 or higher might crash during policy installation after deleting a virtual interface

| Property | Value |
|----------|-------|
| Solution ID | sk179820 |
| Date Created | 2022-08-16 |
| Last Modified | 2022-09-04 |
| Technical Level | General |
| Products | Security Gateway |
| Versions | R81.10 (EOS) |
| OS | Gaia |

## Symptoms

- * VSX Gateway / VSX Cluster Member might crash in this scenario:

  1. VSX Gateway / VSX Cluster Member runs R81.10 Jumbo Hotfix Accumulator Take 55, 61, or 66
  2. Administrator deletes one or more virtual interfaces in SmartConsole in the VSX Gateway / VSX Cluster object
  3. Administrator installs policy on the VSX Gateway / VSX Cluster object
* Stack Trace in the vmcore dump file contains this line:

  `[xxx] RIP: <xxx>:[<xxx>] [<xxx>] drv_if_prepare_interface_data+0x<xxx>/0x<xxx> [simmod_0]`

## Solution

This problem was fixed. The fix is included in:

* [Jumbo Hotfix Accumulator for R81.10](https://sc1.checkpoint.com/documents/Jumbo_HFA/R81.10/Default.htm) starting from Take 75

If you choose not to upgrade, Check Point can supply a **Hotfix** . [Contact Check Point Support](https://www.checkpoint.com/support-services/contact-support/) to get a Hotfix for this issue.  
A Support Engineer will make sure the Hotfix is compatible with your environment before providing the Hotfix.  
For faster resolution and verification, please collect [CPinfo files](http://supportcontent.checkpoint.com/solutions?id=sk92739) from the Security Management Server and Security Gateways involved in the case.

**Hotfix installation instructions:**   
Refer to [sk168597 - How to install a Hotfix](https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doGoviewsolutiondetails=&solutionid=sk168597).

<br />

---

# Agent Instructions

This content is from the Check Point Support Center (https://support.checkpoint.com), the official knowledge base for Check Point cybersecurity products.

## Navigating This Knowledge Base

- **Complete index**: [llms.txt](https://support.checkpoint.com/llms.txt)
- **All SK articles**: [SecureKnowledge Sitemap](https://support.checkpoint.com/sitemaps/secureknowledge-sitemap-index.xml)
- **SK article URL pattern**: `https://support.checkpoint.com/results/sk/{skId}`
- **Markdown responses**: AI bot User-Agents automatically receive `text/markdown` content