> Source: [sk179808](https://support.checkpoint.com/results/sk/sk179808)

# sk179808 - VPN traffic drops in R81.10 ClusterXL Load Sharing mode and R81.10 Scalable Platforms (Maestro and Chassis)

| Property | Value |
|----------|-------|
| Solution ID | sk179808 |
| Date Created | 2022-08-11 |
| Last Modified | 2022-09-07 |
| Technical Level | General |
| Products | Security Gateway, Scalable Platforms |
| Versions | R81.10 (EOS), R81.10 (EOS) |
| OS | Gaia |

## Symptoms

- * VPN does not operate correctly on ClusterXL in Load Sharing mode and Scalable Platforms (Maestro and Chassis). This causes sporadic but frequent traffic drops. The affected version is R81.10 with Jumbo Hotfix Accumulator Takes 55-66.

* The corrected VPN traffic does not reach the destination Security Gateway Member (SGM).

* The drops below may appear:

  `
  @;129249;[vs_0];[tid_3];[fw4_3];fw_log_drop_ex: Packet proto=1 10.83.30.20:0 -> 10.83.43.20:0
  `  
  `
  dropped by fwfrag_expires Reason: timeout has expired for fragment;
  `  
  `
  @;129249;[vs_0];[tid_3];[fw4_3];fwfrag_expires: IP fragment expiration reached, freeing cookies;
  `

## Solution

This problem was fixed. The fix is included in:

* [Jumbo Hotfix Accumulator for R81.10](https://sc1.checkpoint.com/documents/Jumbo_HFA/R81.10/Default.htm) starting from Take 75

If you choose not to upgrade, Check Point can supply a **Hotfix** . [Contact Check Point Support](https://www.checkpoint.com/support-services/contact-support/) to get a Hotfix for this issue.  

Please make sure to request Hotfixes for both FW \& PPAK.   

A Support Engineer will make sure the Hotfix is compatible with your environment before providing the Hotfix.  

For faster resolution and verification, please collect [CPinfo files](http://supportcontent.checkpoint.com/solutions?id=sk92739) from the Security Management Server and Security Gateways involved in the case.

**Hotfix installation instructions:**   
Refer to [sk168597 - How to install a Hotfix](https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doGoviewsolutiondetails=&solutionid=sk168597).

<br />

---

# Agent Instructions

This content is from the Check Point Support Center (https://support.checkpoint.com), the official knowledge base for Check Point cybersecurity products.

## Navigating This Knowledge Base

- **Complete index**: [llms.txt](https://support.checkpoint.com/llms.txt)
- **All SK articles**: [SecureKnowledge Sitemap](https://support.checkpoint.com/sitemaps/secureknowledge-sitemap-index.xml)
- **SK article URL pattern**: `https://support.checkpoint.com/results/sk/{skId}`
- **Markdown responses**: AI bot User-Agents automatically receive `text/markdown` content