> Source: [sk179792](https://support.checkpoint.com/results/sk/sk179792)

# sk179792 - "Unhandled exception" error appears when attempt to edit/create Multiple Login Options on Mobile Access Dashboard

| Property | Value |
|----------|-------|
| Solution ID | sk179792 |
| Date Created | 2022-08-11 |
| Last Modified | 2024-01-08 |
| Technical Level | General |
| Products | Security Management Server |
| Versions | R81.20, R81.10 (EOS), R81 (EOS) |

## Symptoms

- "Unhandled exception" error appears when attempt to edit/create Multiple Login Options on Mobile Access Dashboard:

![](https://sc1.checkpoint.com/sc/SolutionsStatics/NEW_SK_NOID1659691052273/MultipleLoginOptions_01202208051825171.png)

## Solution

This problem was fixed. The fix is included in:

* [SmartConsole R81.20](https://sc1.checkpoint.com/documents/Jumbo_HFA/R81.20_SC/R81.20/R81.20-List-of-all-Resolved-Issues.htm) starting from Build 651
* [SmartConsole R81](https://sc1.checkpoint.com/documents/Jumbo_HFA/R81_SC/R81.00/R81.00-List-of-all-Resolved-Issues.htm) starting from Build 567

If you choose not to upgrade, Check Point can supply a **Hotfix** . [Contact Check Point Support](https://www.checkpoint.com/support-services/contact-support/) to get a Hotfix for this issue.  
A Support Engineer will make sure the Hotfix is compatible with your environment before providing the Hotfix.  
For faster resolution and verification, please collect [CPinfo files](http://supportcontent.checkpoint.com/solutions?id=sk92739) from the Security Management Server and Security Gateways involved in the case.

**Hotfix installation instructions:**   
Refer to [sk168597 - How to install a Hotfix](https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doGoviewsolutiondetails=&solutionid=sk168597).

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