> Source: [sk179787](https://support.checkpoint.com/results/sk/sk179787)
# sk179787 - Infinity Customer Program
| Property | Value |
|----------|-------|
| Solution ID | sk179787 |
| Date Created | 2022-08-25 |
| Last Modified | 2023-08-16 |
| Technical Level | General |
## Solution
### Welcome
The Check Point Infinity Team welcomes you to the most comprehensive cyber-security solution in the market today. Congratulations!
The Infinity Customer Success Team are program managers who work with you to ensure successful deployment. This article is a reference guide for your project. It outlines how your Check Point Infinity contract can be consumed.
### **Infinity Total Protection**
**Infinity Total Protection (ITP)** is a revolutionary, security consumption model that provides full threat prevention for all your enterprise needs against Gen V mega attacks in a simple all-inclusive per-year subscription offering.
Infinity Total Protection can be enhanced by [Check Point Infinity Global Services](https://www.checkpoint.com/services/infinity-global/) that delivers end-to-end security service offerings helping Infinity customers to prevent advanced threats, respond to widespread attacks and enhance their resilience strategy. [Download datasheet](https://resources.checkpoint.com/infinity-global-services/infinity-global-services-datasheet "Check Point Infinity Global Services Datasheet").
Click Here to Show the Entire Article
### **Infinity Values**
> Show / Hide this section
> The Infinity program is designed to provide a unified management platform that consolidates the security architecture across Network, Cloud, Endpoint, Mobile, and IoT. And is the only *holistic security subscription* offering available today with these following attributes:
>
> * Dedicated *Infinity User Center*
>
> For each Infinity Customer, there is a dedicated Infinity User Center created. The new Check Point User Center account, marked with the characteristic Infinity Logo, contains all the Infinity products.
> * Network security hardware and software
>
> * Fully integrated endpoint
>
> * Fully integrated cloud
>
> * Mobile protection
>
> * Zero-day Threat Prevention
>
> * Unified Management
>
> For more information see [Check Point Infinity - a consolidated cyber security architecture](https://www.checkpoint.com/downloads/products/check-point-infinity-datasheet.pdf "Check Point Infinity - Datasheet")
> * Designated *Customer Success Manager* (CSM)
>
> As a new Infinity Customer, you have a designated CSM. The CSM's role is the following:
> * Introduction to the Infinity Program
>
> * Work with business planning and delivery teams to outline success criteria
>
> * Coordinate resources between Check Point, Partner, and the customer points of contact
>
> * Ensure utilization of allowance and value-add components, including enhancement options
>
> * Serve as an *additional* escalation point
>
> * General Infinity program clarification, advice, and discussion
>
> * Request any necessary additional software components
>
> * Simplified *Ordering and Delivering Process*
>
> With the simplified Order and Delivery Process, Infinity Customers benefit from a dedicated Customer Success Manager to bring at least two of the Check Point product pillars below into use. The process differs because it depends on hardware and software and is funneled through the customer's CSM.
> * *Additional Values* for Customers
>
> * Already included default SKUs in every contract (for more information, call your AM or CSM).
>
> * NGTX always and 24x7 [PRO Support](https://www.checkpoint.com/support-services/pro/ "PRO Support") generally included (unless otherwise stated in the contract)
>
> * *Special Benefits* included in contracts.
>
> * Monthly *Important Update Service* (IUS) notifies customers about different important topics that have to be treated.
>
> * Quarterly consumption and allowance report, enriched with statistics and further information.
>
### **Infinity Deployment Process**
> Show / Hide the "Infinity Process Overview" section
> > The Infinity process to a successful deployment consists of several steps that are agreed upon by the customer.
> >
> > Starting from a Welcome and Introduction Letter until the project's completion, there are several steps to consider:
> >
> 
> Show / Hide the "Infinity Licensing" section
> > As soon as the new dedicated Infinity User Center account (marked with the Infinity logo) is created, it can be found in the Check Point Product Center (**My CheckPoint** \> **My accounts** \> **Product Center** ) or through the User Center ().
> >
> > Example:
> >
> > 
> >
> > For your Infinity licensing, go to **Products \& Services**.
> >
> > **Note:** Contact your CSM before you attempt to license new Infinity Products. An initial consultation with a Check Point Account Services Engineer is required to get licensing and contracts being provisioned.
> >
> > Important:
> >
> > * Infinity licensing that comes included for each contract has this unique suffix: ***INF***
> >
> > * Any new product acquired through allowances shows as a regular SKU
> >
> > * Your existing Check Point products remain in your current User Center account (unless other arrangements are made)
> >
> > * The Infinity UC account remains dedicated to ***only*** Infinity products
> >
> > * To make any changes to the Infinity UC account:
> >
> > * Contact your CSM
> >
> > * Your CSM works together with the applicable team to add, delete, and/or change the Infinity UC account
>
> Show / Hide the "Infinity Deployment" section
> > Professional Services
> > > The Infinity contract includes Professional Services, either by allowances or pre-defined ATAM (Advanced Technical Account Manager) package.
> > >
> > > With allowances, you can select specific services for projects or also acquire an ATAM package.
> > >
> > > To review all the options, refer to your CSM.
> > >
> > > While the notification for this comes directly from your CSM, your ATAM assists you with the design and execution of your projects and training.
> > >
> > > For an additional Professional Services overview, see .
> >
> > Check Point Products
> > > During your Infinity journey, all the Check Point pillars are set up and implemented.
> > >
> > > Therefore, it is important to know that Check Point Product names changed, see [sk172050 - New Check Point Naming Scheme.](https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doGoviewsolutiondetails=&solutionid=sk172050)
> > >
> > > During contract's term, you have access to each product named within the contract.
> > >
> > > The examples below show what can be included from Check Point's product pillars:
> > >
> > > * Quantum
> > >
> > > * [sk166572 - Quantum Gateways](https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doGoviewsolutiondetails=&solutionid=sk166572)
> > > * [Quantum Smart-1 Product Page](https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doShowproductpage&product=186)
> > > * [Quantum Smart-1 Cloud Product Page](https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doShowproductpage&product=482)
> > > * [Quantum Downloads and Documentation](https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doShowprelanding&id=1)
> > > * CloudGuard
> > >
> > > * [CloudGuard Network Product Page](https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doShowproductpage&productTab=overview&product=456)
> > > * [CloudGuard Downloads and Documentation](https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doShowprelanding&id=2)
> > > * Harmony
> > >
> > > * [Harmony Endpoint Product Page](https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doShowproductpage&product=494)
> > > * [Harmony Email and Collaboration Product Page](https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doShowproductpage&productTab=overview&product=495)
> > > * [Harmony Connect Product Page](https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doShowproductpage&productTab=overview&product=416)
> > > * [Harmony Mobile Product Page](https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doShowproductpage&product=491)
> > > * [Harmony Downloads \& Documentation](https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doShowprelanding&id=3)
> > > * Horizon
> > >
> > > * [Horizon Product Page](https://www.checkpoint.com/horizon/)
> > > * [Horizon XDR/XPR](https://www.checkpoint.com/horizon/xdr-xpr/), see [Horizon XDR/XPR Solution Brief](https://www.checkpoint.com/downloads/products/horizon-xdr-xpr-solution-brief.pdf)
> > > * [Horizon MDR/MPR](https://www.checkpoint.com/horizon/mdr-mpr/), see [Horizon MDR/MPR Solution Brief](https://www.checkpoint.com/downloads/products/horizon-mdr-mpr-solution-brief.pdf)
> > > * [Horizon Events](https://www.checkpoint.com/horizon/events/), see [Horizon Events Solution Brief](https://www.checkpoint.com/downloads/products/horizon-events-solution-brief.pdf)
> > >
> > > As every contract consists of at least two out of three products, see some *examples*:
> > >
> > > **QUANTUM**
> > > > Protect your enterprise network from the most sophisticated cyber attacks with the highest caliber of security, real-time prevention, and the world's highest-performance Security Gateways.
> > > >
> > > > Consider all the technology around Quantum, such as Quantum Network, Quantum LightSpeed, Quantum Maestro, Quantum IoT Protect, and Quantum Spark.
> > > >
> > > > In addition, for each Quantum environment, software Quantum Management is included, as it is necessary for a deployment with Quantum-Network.
> > >
> > > **QUANTUM - NETWORK**
> > > > All Quantum product deployments include the setup of the following:
> > > >
> > > > 1. Management: Virtual and, or physical single pane of glass, which starts from the Check Point R80.40 release.
> > > >
> > > > If you do not have a Quantum Smart-1 Cloud environment agreement in your contract, call your local account team.
> > > >
> > > > 
> > > > 2. Next Generation Threat Prevention: All Software Blades are available for your Gateways.
> > > >
> > > >  
> > > >
> > > > To see all releases for the Security Management and Multi-Domain Server (a part of Check Point Infinity) Administration Guide, click one of these links:
> > > >
> > > > * **R81.20** - See [R81.20 documentation](https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doGoviewsolutiondetails=&solutionid=sk173903)
> > > > * **R81.10** - See [R81.10 documentation](https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doGoviewsolutiondetails=&solutionid=sk170416#Documentation)
> > > > * **R81** - See [R81 documentation](https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doGoviewsolutiondetails=&solutionid=sk166715#Documentation)
> > > > * **R80.40** - See [R80.40 documentation](https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doGoviewsolutiondetails=&solutionid=sk160736#Documentation)
> > >
> > > **CLOUDGUARD**
> > > > Secure the cloud with a unified cloud native security platform. CloudGuard automates security posture at scale, prevents advanced threats, and gives you visibility and control over any workload across most cloud platforms.
> > > >
> > > > [Check Point CloudGuard](https://www.checkpoint.com/cloudguard/ "Check Point CloudGuard") provides consistent and comprehensive cloud security for virtualized data centers to SDN, IaaS and SaaS applications, which includes the emerging threat of account takeover. In addition, the CloudGuard portfolio includes CloudGuard with Security as a Service (SaaS) and CloudGuard with Infrastructure as a Service (IaaS) and seamlessly integrates with the largest number of cloud platforms and cloud-based applications. This gives customers the freedom to select the cloud solution that best aligns with their goals, without security compromises.
> > >
> > > **HARMONY**
> > > > [Check Point Harmony](https://www.checkpoint.com/de/harmony/ "Check Point Harmony") is the industry's first unified, security solution for users, devices, and access. Harmony protects devices and internet connections from the most sophisticated attacks while it ensures zero trust access to corporate applications.
> > > >
> > > > You can deploy Harmony on endpoints and mobile devices. In addition, you can use Harmony as clientless Remote Access Solution (RAS), which gives great flexibility for each employee or mobile worker. Therefore, Harmony is suited for employees and remote users that work from home, but may occasionally work from office. For example, employees that require secure access from any location and any device. Or employees that access the internet and corporate applications that reside everywhere from the traditional data centers to somewhere in the cloud.
> > > >
> > > > For more information about Harmony, see or call your CSM / account team.
> > > >
> > > > One solution that customers mostly appreciate is Harmony Endpoint \& Mobile.
> > >
> > > **HARMONY - ENDPOINT \& MOBILE**
> > > > ***Endpoint***
> > > > > [Check Point Harmony Endpoint](https://www.checkpoint.com/harmony/advanced-endpoint-protection/ "Check Point Harmony Endpoint ") is Check Point's flagship solution for endpoint security. Check Point Harmony Endpoint has been recognized as a leader in the fourth round of MITRE Ingenuity ATT\&CK� Evaluations since 2020.
> > > > >
> > > > > If you have an allowance for Harmony Endpoint, you can use the environment by installing the Endpoint Management Module on-premises or use the Harmony Endpoint service in [https://portal.checkpoint.com/](https://portal.checkpoint.com/ "Check Point Infinity Portal")
> > > > >
> > > > > **To activate an Endpoint license, do these steps:**
> > > > >
> > > > > 1. Order an Endpoint license through your CSM.
> > > > > 2. Activate the Endpoint license through your dedicated Infinity User Center as described in the [Harmony Endpoint Administration Guide](https://sc1.checkpoint.com/documents/Infinity_Portal/WebAdminGuides/EN/Harmony-Endpoint-Admin-Guide/Default.htm) \> Chapter "Managing Licenses".
> > > > > 3. Log in to [https://portal.checkpoint.com/](https://portal.checkpoint.com/ "Check Point Infinity Portal").
> > > > > 4. Set your User Center account or Sync the existing User Center accounts.
> > > > >
> > > > > Unified Endpoint Security Management is a full suite of Endpoint Security Software Blades managed in a single console and server by the Endpoint Policy Management Software Blade. With Endpoint Management, available on-premises or through [https://portal.checkpoint.com/](https://portal.checkpoint.com/ "Check Point Infinity Portal"), it is possible to manage Endpoint Security roll-outs and to write granular Security Policies for business needs.
> > > > >
> > > > > 
> > > > >
> > > > > Harmony Endpoint Clients communicate with the Management Server over HTTP/HTTPs.
> > > > >
> > > > > * The Endpoint Management architecture works in a *star* scheme to support large-scale environments.
> > > > > * The central "brain" of the system is the Management Server. The delegated servers are called *Policy Servers*.
> > > > > * Each Management Server can support a maximum of 10,000 endpoints. Multiple-Policy Servers can be chained to support the management of up to 400,000 devices from a single environment.
> > > > > * The environment supports unified log reporting through SmartView.
> > > > >
> > > > > For additional information such as installation of Endpoint clients and to view the Harmony Endpoint Installation Guides, see [sk117536 - Endpoint Security Homepage](https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doGoviewsolutiondetails=&solutionid=sk117536).
> > > >
> > > > ***Mobile***
> > > > > [Check Point Harmony Mobile](https://www.checkpoint.com/harmony/mobile-security/mobile/ "Check Point Harmony Mobile") is the first mobile-security solution among the industry's top leading vendors to prevent the download of malicious files to mobile devices. It leverages Check Point's ThreatCloud, the best threat intelligence solution in the industry.
> > > > >
> > > > > The new version further extends Harmony Mobile with more capabilities to enhance security and simplify the management of your customers' and prospects' mobile fleets, see [2021 Mobile Security Report](https://www.checkpoint.com/downloads/resources/mobile-security-report-2021.pdf).
> > > > >
> > > > > To get started, see [sk181271 - Harmony Mobile Homepage](https://support.checkpoint.com/results/sk/sk181271).
> > > > >
> > > > >  
> > >
> > > **HORIZON**
> > > > [Check Point HORIZON](https://www.checkpoint.com/horizon/ "Check Point HORIZON") is the world's first prevention-focused suite of security operations solutions and services that combines proactive management solutions for Managed Prevention and Response (MDR/MPR), Extended Prevention and Response (XDR/XPR) and Events.
> > > > All powered at the click of a button and supported by the industry's top analysts, research experts and the best AI technology.
> > > >
> > > > Check Point Horizon brings a prevention-first approach to security operations by providing SOC teams with the tools and services needed to prevent attacks in real-time with fewer resources.
> > > > It includes:
> > > >
> > > > Horizon Extended Prevention and Response (XPR/XDR)
> > > > Horizon Managed Prevention and Response (MPR/MDR)
> > > > Horizon Events
### **Infinity Team**
> Show / Hide this section
> The Infinity Customer Success Management Team consists of several people responsible for different regions in the world.
>
> You can reach out the team via our [Infinity Customer Success Management Team Mailing List](mailto:Assist_INF_Customer@checkpoint.com "Infinity Team Mailing List")
>
> For escalation purposes, use:
>
> |-------------------|--------------------------------------------|---------------------------------------------------------|
> | **Name** | **Function** | **Contact** |
> | Kfir Boaz | Head of Infinity Customer Success | [kfir@checkpoint.com](mailto:kfir@checkpoint.com) |
> | Caroline Ikomi | EMEA Infinity Customer Success Team Leader | [cikomi@checkpoint.com](mailto:cikomi@checkpoint.com) |
> | Jacqueline Bowman | U.S. Infinity Customer Success Team Leader | [jbowman@checkpoint.com](mailto:jbowman@checkpoint.com) |
### **FAQ**
> Show / Hide this section
> Follow the most common FAQs around the Infinity deployment.
>
> If you need more information, contact your Account Team or your CSM.
>
> **Infinity Contact**
> >
> > |-----------------------------------------|---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|
> > | **Question** | **Answer** |
> > | Who is my default contact for Infinity? | Your default contact is your CSM. In addition, send an email to [Infinity Customer Success Management Team Mailing List](mailto:Assist_INF_Customer@checkpoint.com "Infinity Team Mailing List"). |
>
> **Licenses**
> >
> > |-------------------------------------------------------------------------------|---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|
> > | **Question** | **Answer** |
> > | How do I get my licenses or products for virtual or on-premises data centers? | Each license must be ordered and confirmed by the customer. If the customer has a new license demand the process works as follows: 1. Customer asks partner or Check Point for the number of a certain license type, a certain product or for Check Point Professional Services support. 2. Partner or Check Point generate a $0-Quote along list prices (no standard discounts allowed) for the demand coming from \[1\]. 3. Partner or Check Point send the $0-Quote back to the customer for confirmation of the list price. 4. Only after customer's final approval, Partner or Check Point will send the $0-Quote to the distribution that will move it forward to orders@checkpoint.com 5. Quote's list price will be deducted accordingly. |
> > | Which kind of licenses are included in my Infinity Contract? | The licenses that can be consumed are part of every individually negotiated contract. In general, IoT and Smart-1 Cloud are not part of the contract. This is also valid for services like IRT and Horizon. Those licenses are part of every contract's individual negotiation. |
> > | What are the default SKU's added to my Infinity Account? | To get an Infinity contract up and running, at least two of three Check Point product pillars must be included. Normally, all three product pillars, Harmony, CloudGuard and Quantum are included. Always included are: * Software Management for Gateways and Endpoint * Software for Log Servers * Software SmartEvent |
>
> **CLC**
> >
> > |---------------------------------------------------------------------------|---------------------------------------------------------------------------------------------------------------------|
> > | **Question** | **Answer** |
> > | What is a CLC? | CLC is Cyber Learning Credit that counts against $100. You can use CLC for any Training along Check Point Training. |
> > | Does my contract contain a number of CLCs automatically? | This is specific to each contract. You can purchase CLCs out of the services allowance. |
> > | Can CLC's be used for any other Infinity service agreed in the contract ? | CLC's cannot be converted or used for any other Infinity allowance, unless the contract specifies this explicitly. |
>
> **Partners and Distributors**
> >
> > |-----------------------------------------------------------|----------------------------------------------------------------------------------------------------------------------------------------------|
> > | **Question** | **Answer** |
> > | Is a NSP necessary for processing an Infinity Order? | With the subscription based Infinity model there is no NSP necessary. |
> > | Do I need for every Infinity Quote a Purchase Order (PO)? | No. Not for every quote there is a purchase order needed, it depends on the type of license/SKU ordered. For more details, contact your CSM. |
>
> **Professional Services**
> >
> > |--------------------------------------------------------------------------|-----------------------------------------------------------------------------------------------------------------------------------------------------|
> > | **Question** | **Answer** |
> > | Does every contract contain Check Point Professional Service by default? | No. Professional Services have separate SKUs to be ordered from the services allowance. Additionally, PS can be negotiated as part of the contract. |
> > | If I have an ATAM, who is it? | Your CSM will provide you with name and contact information. |
>
> **Renewal / Payment Models**
> >
> > |-----------------------------------------------------------------------------------------|--------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|
> > | **Question** | **Answer** |
> > | Which payment models do I have, for the whole contract and for certain parts of it? | Each contract has a certain duration that depends on the customer's needs. There are different payment models for the whole duration of the contract available, but also for periods, that are part of the contract. Contract your CSM to get an explanation about the different payment models. |
> > | Is there any preliminary notification prior the installment/contract period expiration? | Expiration notification is sent 3 months before the actual expiration due date. |
---
# Agent Instructions
This content is from the Check Point Support Center (https://support.checkpoint.com), the official knowledge base for Check Point cybersecurity products.
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