> Source: [sk179724](https://support.checkpoint.com/results/sk/sk179724)

# sk179724 - The Endpoint Security Client status shows it as connected to the server, but the machine cannot be found in SmartEndpoint

| Property | Value |
|----------|-------|
| Solution ID | sk179724 |
| Date Created | 2022-07-26 |
| Last Modified | 2022-07-27 |
| Technical Level | Advanced |
| Products | Endpoint Security |
| Versions | R81.10 (EOS) |

## Symptoms

- * The Endpoint Security Client status shows it as connected to the server, but the machine cannot be found in SmartEndpoint
* In $UEPMDIR/logs/server_messages.log the following error can be seen:

  ```
  
  [DATE TIME] ERROR SYNC UPDATE QUEUE-0 - Error in processing Event: (EmonAccessUSM)
  com.checkpoint.uepm.UEPMException: Error in processing Event:
                  at com.checkpoint.uepm.emon.dal.EmonAccessUSM$SyncHandler.processEvent(EmonAccessUSM.java:2525) ~[eps_dal_emon.jar:?]
                  at com.checkpoint.uepm.emon.dal.EmonAccessUSM$SyncHandler.processEvents(EmonAccessUSM.java:2627) [eps_dal_emon.jar:?]
                  at com.checkpoint.util.HashQueue$BatchWorker.run(HashQueue.java:542) [unity.jar:?]
  Caused by: com.checkpoint.uepm.backend.is.exceptions.TxException:
  TICKET_NUMBER = XXXXXXX. ADMIN_ID = EMON, ADMIN_NAME = EMON.
  Transaction was terminated because one of update commands failed.
                  at com.checkpoint.uepm.backend.is.infrastructure.TransactionManager.executeAppTransactionActual(TransactionManager.java:403) ~[eps_backend_is_usm.jar:?]
                  at com.checkpoint.uepm.backend.is.infrastructure.TransactionManager.executeAppTransaction(TransactionManager.java:305) ~[eps_backend_is_usm.jar:?]
                  at com.checkpoint.uepm.backend.is.infrastructure.BackendIsFacadeAbstract.executeAppTransaction(BackendIsFacadeAbstract.java:133) ~[eps_backend_is_usm.jar:?]
                  at com.checkpoint.uepm.emon.dal.EmonAccessUSM$SyncHandler.processEvent(EmonAccessUSM.java:2518) ~[eps_dal_emon.jar:?]
                  ... 2 more
  Caused by: com.checkpoint.uepm.backend.is.exceptions.CommandException:
  TICKET_NUMBER = XXXXXXX. COMMAND_NAME = emonStatusCreateOrUpdateCommand.
  The command failed in DAO. epId: X. epguid: XXXXX-XXXX-XXXX-XXXX-XXXXXXX. ip address: XX.XX.XX.XX. host name: XXXXXXX. display name: ?????????????. user name: ?????????????.
  ...
  Caused by: org.postgresql.util.PSQLException: ERROR: value too long for type character varying(64)
  ```

## Cause

The "*os_name* " or "*os_version* " column size in some*EMON* tables is too small.

## Solution

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