> Source: [sk179707](https://support.checkpoint.com/results/sk/sk179707)

# sk179707 - The Maestro Hyperscale Orchestrator cannot fetch CPUSE packages from the Check Point Cloud

| Property | Value |
|----------|-------|
| Solution ID | sk179707 |
| Date Created | 2022-08-07 |
| Last Modified | 2026-01-19 |
| Technical Level | Advanced |
| Products | Scalable Platforms |
| Versions | R82, R81.20, R81.10 (EOS) |
| Platform | Maestro Orchestrator |

## Symptoms

- * The Maestro Hyperscale Orchestrator (MHO) cannot fetch CPUSE packages from the Check Point Cloud.

  **Notes** :
  * The MHO pings Check Point Cloud Services (see [sk92449](https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doGoviewsolutiondetails=&solutionid=sk92449)).
  * The MHO accesses Check Point servers (see [sk83520](https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doGoviewsolutiondetails=&solutionid=sk83520)).
* Deployment Agent logs (*/opt/CPInstLog/DeploymentAgent.log*) show:

  `
  `[HIGH MSG_RECIEVED_UPDATE_REQUEST]: **Received a request to update the available packages. Performing update.**   
  **:Signalled to service, type=4**   
  [HIGH DALOG_NORMAL]: Updater thread woke up from signal after 2845 seconds of sleep  
  [HIGH MSG_UPDATER_CHECKING_FOR_PKGS]: **Checking for new available packages...**   
  [HIGH DALOG_NORMAL]: **Couldn't get CKs from this machine.**   
  [HIGH DALOG_NORMAL]: **Could not get CK or Hmac from the machine.**   
  [HIGH MSG_LICENSE_ERROR]: **Could not retrieve your licensing information. Please check that your license and contracts have been installed.**  
  [HIGH MSG_COULDNT_ADD_PRIVATE_PKG_CONNECTION_ERROR]: C**annot establish connection with the Check Point cloud.**   
  [HIGH DALOG_NORMAL]: is_preparing_self_update : retval=false  
  [HIGH MSG_NO_NEW_PKGS_FOUND]: Did not find any new packages  
  [HIGH DALOG_NORMAL]: Updater going to sleep for 6 hours
  `
  `

## Cause

It is not necessary for the MHO to have a license, but it is necessary for Check Point Cloud Services to have an applicable license from the initiator to open a successful connection.

<br />

## Solution

This solution requires authentication. Please log in to view the full solution.

---

# Agent Instructions

This content is from the Check Point Support Center (https://support.checkpoint.com), the official knowledge base for Check Point cybersecurity products.

## Navigating This Knowledge Base

- **Complete index**: [llms.txt](https://support.checkpoint.com/llms.txt)
- **All SK articles**: [SecureKnowledge Sitemap](https://support.checkpoint.com/sitemaps/secureknowledge-sitemap-index.xml)
- **SK article URL pattern**: `https://support.checkpoint.com/results/sk/{skId}`
- **Markdown responses**: AI bot User-Agents automatically receive `text/markdown` content