> Source: [sk179652](https://support.checkpoint.com/results/sk/sk179652)

# sk179652 - Jumbo Hotfix import fails with error message "Failed to retrieve CPUSE build number" on a Scalable Platform's Security Group member

| Property | Value |
|----------|-------|
| Solution ID | sk179652 |
| Date Created | 2022-07-05 |
| Last Modified | 2022-09-14 |
| Technical Level | Advanced |
| Products | Scalable Platforms |
| Versions | R81.10 (EOS), R81 (EOS) |
| OS | Gaia |

## Symptoms

- * When you import a Jumbo Hotfix package, the "`installer import <...>`" command returns this error for some of the members in the Security Group:

  "*Failed to retrieve CPUSE build number*"
* The gclish/clish commands and /config/active DB do not correctly represent the package state on the machine. The output of these commands does not align with previous user actions:

  * `show installer packages ...`
  * `installer install/upgrade /uninstall/..` + tab (where tab displays packages applicable to the required action)

  For example:
  * You imported the Jumbo Hotfix package, but `installer install` + tab does not show it as available for installation.
  * The Jumbo Hotfix package that was previously installed (verified with the `cpinfo -y all` command) appears as "Available for install" when you run the `show installer packages` command through gclish/clish.

## Solution

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