> Source: [sk179632](https://support.checkpoint.com/results/sk/sk179632)

# sk179632 - "IPS update fails" error the update is stuck on 10%

| Property | Value |
|----------|-------|
| Solution ID | sk179632 |
| Date Created | 2022-07-06 |
| Last Modified | 2022-07-11 |
| Technical Level | General |
| Products | Security Gateway |
| Versions | R82.10, R82, R81.20 |

## Symptoms

- * "*IPS update fails*" error in a manual update after the update is stuck on 10%.
* In the *sduu.elg* file, this error shows in the update of *AsmPostInstallProcedures* :  


  ```
  
  [127823 4088088384]@[Gateway][Date, time] CBatchCpmiDb::flush: batch update had failed. Server returned status: 12. Trying to insert objects one by one 
  [127823 4088088384]@[Gateway][Date, time] CBatchCpmiDb::flush: inserting object number 1. The object fwset is:
  [127823 4088088384]@[Gateway][Date, time] CBatchCpmiDb::flush: fwset:
  (ASMPostInstallProcedures
  � � :AdminInfo (
  � � � � :chkpf_uid ("{AC6E56BE-D026-46D7-9C9A-39C941824F98}")
  � � � � :ClassName (asm_post_install_procedures)
  � � � � :global_level (0)
  � � � � :NewObject (true)
  � � � � :table (asm)
  � � )
  � � :asm_last_lightweight_update_time (0)
  � � :asm_last_update_time (1656318005)
  � � :asm_update_version (635224233)
  � � :asm_update_version_ips1 (0)
  � � :asm_update_version_vpn1 (635224233)
  � � :done_real_update_since_installation (false)
  � � :need_local_update (false)
  � � :type (asm_post_install_procedures)
  )
  
  ```

  <br />

* In the *$FWDIR/log/cpm.elg* file, this error shows in *AsmPostInstallProceduresUpdateTrigger* when updating IpsUpdateInspectFileList:  

  ```
  
  [date, time],400 �INFO threat.coresvc.AsmPostInstallProceduresUpdateTrigger [qtp904492391-2966]:
   Saving new IPS Update ipsUpdateInspectFileList object �and WorkSession Uid: 8f2c89b9-043b-494e-a2a3-ddda3d78be27�
  
  [date, time],452 ERROR internal.operation.OperationSvcImpl [qtp904492391-2966]: 
  caught exception "Object with uid=01a69901-d6c9-4a5e-971f-3a631880151f was updated in the database but its dleObjectDeref wasn't found" from class java.util.InputMismatchException�
  ```

## Cause

IpsUpdateInspectFileList is deleted.

## Solution

[Contact Check Point Support](https://www.checkpoint.com/support-services/contact-support/) to get a Hotfix for this issue.

A Support Engineer will make sure the Hotfix is compatible with your environment before providing the Hotfix.  
For faster resolution and verification, collect [CPinfo](https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doGoviewsolutiondetails=&solutionid=sk92739) files from the Management Server and Security Gateways / Cluster Members involved in the case.

**Hotfix installation instructions:**   
Refer to [sk168597 - How to install a Hotfix](https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doGoviewsolutiondetails=&solutionid=sk168597).

---

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