> Source: [sk179589](https://support.checkpoint.com/results/sk/sk179589)

# sk179589 - "Could not load selected policy" in SmartConsole

| Property | Value |
|----------|-------|
| Solution ID | sk179589 |
| Date Created | 2022-06-22 |
| Last Modified | 2025-09-13 |
| Technical Level | Advanced |
| Products | Security Management Server, SmartConsole, Multi-Domain Security Management Server |
| Versions | R81.20, R81.10 (EOS), R81.20, R81.10 (EOS), R81.10 (EOS), R81.20 |

## Symptoms

- * "*Could not load selected policy*" in SmartConsole.
* Output of the "`api status`" command on the Management Server shows "*API readiness test FAILED. The server is down and unable to receive connections!*"

## Cause

The APACHE service is not running on the Management Server.

## Solution

This solution requires authentication. Please log in to view the full solution.

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