> Source: [sk179524](https://support.checkpoint.com/results/sk/sk179524)

# sk179524 - Install Policy Preset fails with "The server did not provide a meaningful reply; this might be caused by a contract mismatch, a premature session shutdown or an internal server error"

| Property | Value |
|----------|-------|
| Solution ID | sk179524 |
| Date Created | 2022-06-10 |
| Last Modified | 2022-11-13 |
| Technical Level | General |
| Products | Multi-Domain Security Management Server |
| Versions | R81 (EOS), R81.10 (EOS) |

## Symptoms

- * Install Policy Preset fails with this error: 


  "`The server did not provide a meaningful reply; this might be caused by a contract mismatch, a premature session shutdown or an internal server error`".

* The Task Notification can show this error:  

  "`Install Policy Failed: Cannot find any policies to install`".

* *$MDS_FWDIR/log/cpm.elg* shows:  
  `ERROR policy_package.install_policy.SchedulePolicyInstallationSvcImpl [`*THREAD NAME* `]: Failed to get policy name for policy with id: '`*UUID*`'`

## Solution

This problem was fixed. The fix is included in:

* [Jumbo Hotfix Accumulator for R81.10](https://sc1.checkpoint.com/documents/Jumbo_HFA/R81.10/Default.htm) starting from Take 79
* [Jumbo Hotfix Accumulator for R81](https://sc1.checkpoint.com/documents/Jumbo_HFA/R81/Default.htm) starting from Take 77
* [Jumbo Hotfix Accumulator for R80.40](https://sc1.checkpoint.com/documents/Jumbo_HFA/R80.40/Default.htm) starting from Take 180
* [Jumbo Hotfix Accumulator for R80.30](https://sc1.checkpoint.com/documents/Jumbo_HFA/R80.30/Default.htm) starting from Take 255

If you choose not to upgrade, align mirrors on each machine with a minimum of one active Domain Management Server.  

To do so, run the [Align Mirrors Script](https://supportcenter.checkpoint.com/supportcenter/portal/role/supportcenterUser/page/default.psml/media-type/html?action=portlets.DCFileAction&eventSubmit_doGetdcdetails=&fileid=96383).  

**Important Note**: The script restarts the services.

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