> Source: [sk179515](https://support.checkpoint.com/results/sk/sk179515)

# sk179515 - SmartConsole view "Logs & Monitor" shows values of "N/A", or the Infinity Portal service's "Logs" view shows the "Query failed" error

| Property | Value |
|----------|-------|
| Solution ID | sk179515 |
| Date Created | 2022-07-05 |
| Last Modified | 2022-11-28 |
| Technical Level | General |
| Products | SmartConsole |
| Versions | R81.20, R81.10 (EOS), R81 (EOS) |

## Symptoms

- * In SmartConsole, in the **Logs \& Monitor** view \> **Logs** tab, some fields in logs contain the value "`N/A`".
* In Infinity Portal, in the **Logs \& Monitor** view, each section shows "`Query failed`".  
  This issue occurs in services that show logs from an on-premises Management Server / Log Server, for example "Harmony Endpoint".

## Cause

A log file contains invalid characters (non-UNICODE).

SmartConsole shows "`N/A`" instead of invalid characters.

## Solution

[Contact Check Point Support](https://www.checkpoint.com/support-services/contact-support/) to get a Hotfix for this issue.

A Support Engineer will make sure the Hotfix is compatible with your environment before providing the Hotfix.  
For faster resolution and verification, collect [CPinfo](https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doGoviewsolutiondetails=&solutionid=sk92739) file from the Management Server / Log Server involved in the case.

**Hotfix installation instructions:**   
Refer to [sk168597 - How to install a Hotfix](https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doGoviewsolutiondetails=&solutionid=sk168597).

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