> Source: [sk179507](https://support.checkpoint.com/results/sk/sk179507)

# sk179507 - "Global Domain Assignment Failed: Failed to connect to FWM"

| Property | Value |
|----------|-------|
| Solution ID | sk179507 |
| Date Created | 2022-06-26 |
| Last Modified | 2022-06-28 |
| Technical Level | General |
| Products | Multi-Domain Security Management Server |
| Versions | R81.10 (EOS) |
| OS | Gaia |
| Platform | Smart-1, Open Server |

## Symptoms

- * Errors in the *assign_global_install_policy.elg file* (Collected through `policy_debug.sh`):

  ```
  
  [date] [time],174 ERROR com.checkpoint.management.dleserver.coresvc.internal.GlobalDomainAssignmentSvcImpl.relayRequest:1363 [taskExecutor-45]: SSO token is null or empty
  [date] [time],174 ERROR com.checkpoint.management.dleserver.coresvc.internal.GlobalDomainAssignmentSvcImpl.runTask:138 [taskExecutor-45]: GlobalDomainAssignmentTask: caught exception.
  com.checkpoint.management.coresvc.relay.CpmRelayException: Failed to connect to FWM
      at com.checkpoint.management.dleserver.coresvc.internal.GlobalDomainAssignmentSvcImpl.relayRequest(GlobalDomainAssignmentSvcImpl.java:1881)
      at com.checkpoint.management.dleserver.coresvc.internal.GlobalDomainAssignmentSvcImpl$GlobalDomainAssignmentTask.runTask(GlobalDomainAssignmentSvcImpl.java:152)
      at com.checkpoint.management.dleserver.coresvc.UnattendedTask.run(UnattendedTask.java:109)
      at com.checkpoint.management.coresvc.CPRunnable.run(CPRunnable.java:7)
      at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1160)
      at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:635)
      at java.lang.Thread.run(Thread.java:820)
  ```

* $FWDIR/log/cpm.elg shows this error:

  ```
  
  [date] [time],415 ERROR dleserver.coresvc.UnattendedTask [taskExecutor-60]: task dd919a34-a0b1-4b42-ad30-9d205f950407 failed :
  CpmGeneralException{base='com.checkpoint.management.is.exceptions.CpmGeneralException: Global Domain Assignment Failed: Failed to connect to FWM', 
  errorCode='CP_ERR_UNSPECIFIED', errorFamily='null', messageForUser='null', message='Global Domain Assignment Failed: Failed to connect to FWM'}
  Global Domain Assignment Failed: Failed to connect to FWM
  ```

## Cause

The FWM process is too busy when the Management High Availability and Global Policy Assignment are running in parallel in the system.

## Solution

[Contact Check Point Support](https://www.checkpoint.com/support-services/contact-support/) to get a Hotfix for this issue.  

A Support Engineer will make sure the Hotfix is compatible with your environment before providing the Hotfix.  
For faster resolution and verification, collect [CPinfo](https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doGoviewsolutiondetails=&solutionid=sk92739)files from the Management Server and Security Gateways / Cluster Members involved in the case.  

Hotfix installation instructions:  
Refer to [sk168597 - How to install a Hotfix](https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doGoviewsolutiondetails=&solutionid=sk168597).

---

# Agent Instructions

This content is from the Check Point Support Center (https://support.checkpoint.com), the official knowledge base for Check Point cybersecurity products.

## Navigating This Knowledge Base

- **Complete index**: [llms.txt](https://support.checkpoint.com/llms.txt)
- **All SK articles**: [SecureKnowledge Sitemap](https://support.checkpoint.com/sitemaps/secureknowledge-sitemap-index.xml)
- **SK article URL pattern**: `https://support.checkpoint.com/results/sk/{skId}`
- **Markdown responses**: AI bot User-Agents automatically receive `text/markdown` content