> Source: [sk179324](https://support.checkpoint.com/results/sk/sk179324)

# sk179324 - Identity Agent fails to connect to Policy Decision Point (PDP) Gateway after Security Gateway restart 

| Property | Value |
|----------|-------|
| Solution ID | sk179324 |
| Date Created | 2022-05-25 |
| Last Modified | 2022-06-27 |
| Technical Level | Advanced |
| Products | Security Gateway |
| Versions | R82.10, R82, R81.20 |

## Symptoms

- * After a Security Gateway restart, when Identity Agent authenticates with "username password", Identity Agent fails to connect to a Policy Decision Point (PDP) Gateway.
* Identity Agent Full is configured.
* The problem is temporarily resolved if the end user restarts the endpoint computer or if the administrator restarts the Identity Agent UI process.
* This may appear in the `pdp debug` log:

  ```
  cpSRSA_imp::Decrypt decryption failed
  [RSA (TD::Important)] pdp::RSAKeyManager::DecryptPassword: failed to decrypt password
  [CAPTIVE_PORTAL (TD::All)] pdp::RSAPasswordWithLoginTokenWrapper::RSAPasswordWithLoginTokenWrapper: password decrypt failed!
  ```

## Solution

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