> Source: [sk179245](https://support.checkpoint.com/results/sk/sk179245)

# sk179245 - SmartConsole "Logs" tab shows "SmartView is not available" and processes are terminated

| Property | Value |
|----------|-------|
| Solution ID | sk179245 |
| Date Created | 2022-05-19 |
| Last Modified | 2022-06-27 |
| Technical Level | Advanced |
| Products | Security Management Server |
| Versions | R81.10 (EOS), R81 (EOS) |
| OS | Gaia |

## Symptoms

- * In SmartConsole \> Logs \& Monitoring \> Logs tab shows:

  *```

  SmartView is not available

  Please check:
  SmartView server is up and running
  Internet connection is available.
  HTTPS protocol is not blocked
  If you use a proxy server Check proxy configuration in smartConsole.exe.config files.
  ```*
* Output of the "`cpwd_admin list`" command on the Management Server shows "T" (terminated) in the "STAT" column for the SOLR, RFL, SMARTVIEW, CPSEAD, and CPSEMD processes.

* Restarting Check Point services (with the "`cpstop ; cpstart`" commands) or rebooting the Management Server does not help - these processes remain in the terminated state.

## Cause

Potential corruption of the `$RTDIR/conf` directory.

## Solution

This solution requires authentication. Please log in to view the full solution.

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