> Source: [sk179105](https://support.checkpoint.com/results/sk/sk179105)

# sk179105 - On-premises Management Server cannot connect to Check Point Portal

| Property | Value |
|----------|-------|
| Solution ID | sk179105 |
| Date Created | 2022-05-18 |
| Last Modified | 2026-06-04 |
| Technical Level | Advanced |
| Products | Security Management Server, Multi-Domain Security Management Server |
| Versions | R82.10, R82, R81.20, R82.10, R81.10 (EOS), R81.10 (EOS), R81.20, R82 |
| OS | Gaia |

## Symptoms

- On-premises Management Server cannot connect to Check Point Portal.

## Cause

Possible causes:

1. Incorrect DNS settings on the Management Server.
2. Incorrect Proxy settings on the Management Server.
3. The Check Point Management Server connects to Internet through a non-Check Point Firewall that blocks the required traffic from the Management Server to Infinity Portal.

## Solution

This solution requires authentication. Please log in to view the full solution.

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