> Source: [sk178892](https://support.checkpoint.com/results/sk/sk178892)

# sk178892 - "HTTP ERROR 403" is received when trying to perform Security Gateway version upgrade and access other web components on SmartConsole

| Property | Value |
|----------|-------|
| Solution ID | sk178892 |
| Date Created | 2022-05-11 |
| Last Modified | 2022-11-28 |
| Technical Level | Advanced |
| Products | SmartConsole |
| Versions | R81.20, R81.10 (EOS), R81 (EOS) |

## Symptoms

- * Security Gateway version upgrade via SmartConsole in Smart-1 Cloud tenant (Right click on the gateway object -\> Actions -\> Version Upgrade) does not work and shows an error: `"HTTP ERROR 403 - Problem accessing /ngm-deployment/central-deployment/. Reason: Forbidden."`

* "Install hotfix" on a Security Gateway does not work and shows "HTTP ERROR 403".

* "Compare between versions" feature in the revisions page of SmartConsole shows "HTTP ERROR 503".

* Access to web components in SmartConsole shows "Forbidden" error.

## Solution

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