> Source: [sk178885](https://support.checkpoint.com/results/sk/sk178885)

# sk178885 - The "asg_if" command fails with the error  "Device <interface sync/maggX&gt does not exist" after Management Data Plane Separation (MDPS) is enabled

| Property | Value |
|----------|-------|
| Solution ID | sk178885 |
| Date Created | 2022-04-27 |
| Last Modified | 2022-04-28 |
| Technical Level | General |
| Products | Scalable Platforms |
| Versions | R81.10 (EOS) |
| OS | Gaia |

## Symptoms

- The "`asg_if`" command fails with the error below when you execute it in dplane:

```

[Global] seclab-ch01-02:0 > asg if
Device "magg1" does not exist.
while executing
"exec ip addr show $intf"
(procedure "get_alias_interfaces" line 7)
invoked from within
"get_alias_interfaces $interfaces_list"
(procedure "build_interfaces_list" line 92)
invoked from within
"build_interfaces_list"
(file "/opt/CPsmo-R80.30/bin/asg_if" line 1867)
[Global] seclab-ch01-02:0 >
```

<br />

## Cause

The "`asg_if`" command does not support the maggX interface.

<br />

## Solution

[Contact Check Point Support](https://www.checkpoint.com/support-services/contact-support/) to get a Hotfix for this issue.

A Support Engineer will make sure the Hotfix is compatible with your environment before providing the Hotfix.  
For faster resolution and verification, collect [CPinfo](https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doGoviewsolutiondetails=&solutionid=sk92739) files from the Management Server and Security Gateways / Cluster Members involved in the case.

**Hotfix installation instructions:**   
Refer to [sk168597 - How to install a Hotfix](https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doGoviewsolutiondetails=&solutionid=sk168597).

<br />

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