> Source: [sk178831](https://support.checkpoint.com/results/sk/sk178831)

# sk178831 - Rebooting a Maestro Orchestrator or running the "orchd stop" / "orchd restart" commands causes packet loss 

| Property | Value |
|----------|-------|
| Solution ID | sk178831 |
| Date Created | 2022-04-20 |
| Last Modified | 2022-05-11 |
| Technical Level | General |
| Products | Scalable Platforms |
| Versions | R81.10 (EOS) |
| Platform | Maestro Orchestrator |

## Symptoms

- Packet loss may occur on a Maestro Orchestrator installed with R81.10 Jumbo Hotfix Take 45 or R80.20SP Jumbo Hotfix Take 331 if:

* You reboot the Maestro Orchestrator.
* You run the "`orchd stop`" or "`orchd restart`" commands on the Maestro Orchestrator.

## Solution

This problem was fixed. The fix is included starting from:

* [Jumbo Hotfix Accumulator for R81.10](https://sc1.checkpoint.com/documents/Jumbo_HFA/R81.10/Default.htm) starting from Take 55
* [Jumbo Hotfix Accumulator for R80.20SP](https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doGoviewsolutiondetails=&solutionid=sk155832) starting from Take 332

**Workaround** :  

To prevent this issue from occurring, run these lines on each Orchestrator. This will not have an effect on the running traffic.
Run these lines on a Maestro Orchestrator installed with **R81.10 Jumbo Hotfix Take 45** :  
`md5=($(md5sum /etc/rc.d/init.d/orchd))`  
`if [ "$md5" == "e08935a06d7bff13a372c32c85d9440c" ]; then`  
`sed -i '355i clog "/usr/lib/smo/libssm_port.tcl ssm_port_disable_none_downlink_ports ; sleep 3 " ' /etc/rc.d/init.d/orchd`  
`echo "The fix was successfully applied"`  
`fi`

Run these lines on a Maestro Orchestrator installed with **R80.20SP Jumbo Hotfix Take 331** :  
`md5=($(md5sum /etc/rc.d/init.d/orchd))`  
`if [ "$md5" == "88f5e87b5f4a3b7e4e3ea01cb3be3f2a" ]; then`  
`sed -i '367i clog "/usr/lib/smo/libssm_port.tcl ssm_port_disable_none_downlink_ports ; sleep 3 " ' /etc/rc.d/init.d/orchd`  
`echo "The fix was successfully applied"`  
`fi`

**Note** : The workaround above will not work if you apply it and then install a custom Hotfix on the Maestro Orchestrator.

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