> Source: [sk178828](https://support.checkpoint.com/results/sk/sk178828)

# sk178828 - Avaya Workspace softphone service port jumps from port 8443 to port 8444 after contact search

| Property | Value |
|----------|-------|
| Solution ID | sk178828 |
| Date Created | 2022-05-12 |
| Last Modified | 2022-05-12 |
| Technical Level | Advanced |
| Products | Other |
| Versions | Not Version-Specific |
| OS | Gaia |

## Symptoms

- * After searching for contacts in Avaya Workspace Softphone the search is stuck.
* Traffic on port 8444 is dropped with "First packet is not SYN" message.

## Cause

The software queries the server behind the Security Gateway on service port 8443 and the server answers back with wrong service port 8444.  
This is a known bug with Avaya work space softphone where the server answers the query with the wrong service port.

## Solution

This solution requires authentication. Please log in to view the full solution.

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