> Source: [sk178767](https://support.checkpoint.com/results/sk/sk178767)

# sk178767 - Office Mode IP allocation with DHCP fails

| Property | Value |
|----------|-------|
| Solution ID | sk178767 |
| Date Created | 2022-04-14 |
| Last Modified | 2022-12-25 |
| Technical Level | General |
| Products | Security Gateway |
| Versions | R81.10 (EOS), R81 (EOS) |

## Symptoms

- * Office Mode IP allocation fails when using DHCP.

  As a result, Remote Access connection fails with message:  

  "`You cannot receive an Office Mode IP address at this time. Try to connect again. If the problem persists, contact your administrator.`"
* This problem exists in:

  * [Jumbo Hotfix Accumulator for R81.10](https://sc1.checkpoint.com/documents/Jumbo_HFA/R81.10/Default.htm) starting from Take 38
  * [Jumbo Hotfix Accumulator for R81](https://sc1.checkpoint.com/documents/Jumbo_HFA/R81/Default.htm) starting from Take 60
  * [Jumbo Hotfix Accumulator for R80.40](https://sc1.checkpoint.com/documents/Jumbo_HFA/R80.40/Default.htm) starting from Take 150

## Solution

This problem was fixed. The fix is included in:

* [Jumbo Hotfix Accumulator for R81.10](https://sc1.checkpoint.com/documents/Jumbo_HFA/R81.10/Default.htm) starting from Take 61
* [Jumbo Hotfix Accumulator for R81](https://sc1.checkpoint.com/documents/Jumbo_HFA/R81/Default.htm) starting from Take 68
* [Jumbo Hotfix Accumulator for R80.40](https://sc1.checkpoint.com/documents/Jumbo_HFA/R80.40/Default.htm) starting from Take 161

If you choose not to upgrade, Check Point can supply a **Hotfix** . [Contact Check Point Support](https://www.checkpoint.com/support-services/contact-support/) to get a Hotfix for this issue.  
A Support Engineer will make sure the Hotfix is compatible with your environment before providing the Hotfix.  
For faster resolution and verification, please collect [CPinfo files](http://supportcontent.checkpoint.com/solutions?id=sk92739) from the Security Management Server and Security Gateways involved in the case.

**Hotfix installation instructions:**   
Refer to [sk168597 - How to install a Hotfix](https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doGoviewsolutiondetails=&solutionid=sk168597).

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