> Source: [sk178686](https://support.checkpoint.com/results/sk/sk178686)

# sk178686 - "mdsstat" shows the "CPD" process as "pnd (N/A)" after restoring a Gaia snapshot on a Multi-Domain Security Management Server

| Property | Value |
|----------|-------|
| Solution ID | sk178686 |
| Date Created | 2022-04-11 |
| Last Modified | 2022-04-12 |
| Technical Level | Advanced |
| Products | Multi-Domain Security Management Server |
| Versions | R81.10 (EOS) |
| OS | Gaia |

## Symptoms

- * SmartConsole cannot connect to a Multi-Domain Security Management Server after restoring a Gaia snapshot.

* The "`mdsstat`" command output shows:

  * The message "*CPM: Check Point Security Management Server failed to start*"
  * The "CPD" process status is "`pnd (N/A)`"
* The *$FWDIR/log/cpm.elg* file contains this message:

  *Caused by: org.postgresql.util.PSQLException: Connection to localhost:5432 refused. Check that the hostname and port are correct and that the postmaster is accepting TCP/IP connections.*

## Cause

The Gaia First Time Configuration Wizard did not run after executing restoring the Gaia snapshot.

As a result, the required symbolic links between files and directories were not created.

The log partition is not preserved and restored in the snapshot process ([sk98068](https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doGoviewsolutiondetails=&solutionid=sk98068)).

Example of a correct symbolic link:

```
[Expert@MDS:0]# cd $FWDIR/log
[Expert@MDS:0]# ls -l postgres.elg
lrwxrwxrwx 1 admin root 28 xxxxxxxx postgres.elg -> /var/log/pg_log/postgres.elg
[Expert@MDS:0]#
```

Example of a missing symbolic link:

```
[Expert@MDS:0]# cd $FWDIR/log
[Expert@MDS:0]# ls -l postgres.elg
lrwxrwxrwx 1 admin root xxxxxxxx postgres.elg
[Expert@MDS:0]#
```

## Solution

This solution requires authentication. Please log in to view the full solution.

---

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