> Source: [sk178666](https://support.checkpoint.com/results/sk/sk178666)

# sk178666 - The FWM process does not start after upgrading to R81 or higher with the Advanced Upgrade and running the "migrate import" command

| Property | Value |
|----------|-------|
| Solution ID | sk178666 |
| Date Created | 2022-04-14 |
| Last Modified | 2024-05-11 |
| Technical Level | Advanced |
| Products | Security Management Server |
| Versions | R81.10 (EOS), R81 (EOS) |
| OS | Gaia |

## Symptoms

- * The FWM process does not start after upgrading the Management Server to R81.10 with the Advanced Upgrade and running the "`migrate import`" command.

* The *$FWDIR/log/fwm.elg* file contains:

  `Waiting until CPM server is up`  
  `
  WaitUntilNgmServerIsUp: FWM is sending domains XXXX to CPM`  
  `
  Failed to open Users Database`
* The *$FWDIR/log/cpm.elg* file contains:

  `<DATE TIME> ERROR coresvc.internal.LoginSvcImpl [qtp-360563890-91]: fwm is down and cannot perform authentication for domain: [XXX] username: [smart_event] application: [smart_event]`  
  `
  <DATE TIME> ERROR infrastructure.logging.DefaultExceptionLoggerHandlerImpl [qtp-360563890-91]: incident [XXX]:`  
  `
  CpmGeneralException{base='com.checkpoint.management.is.exceptions.CpmGeneralException: Unable to connect to server.`  
  `
  Please make sure that all processes of the server are up and running.', errorCode='CP_ERR_SERVER_NOT_READY', errorFamily='null', messageForUser='Unable to connect to server.`  
  `
  Please make sure that all processes of the server are up and running.', message='Unable to connect to server.`

## Cause

A field in the Global Properties table does not comply with the schema in versions R81 and higher.

## Solution

This solution requires authentication. Please log in to view the full solution.

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