> Source: [sk178512](https://support.checkpoint.com/results/sk/sk178512)

# sk178512 - "Failed to dump tables from NGM" error message from 'fwm logexport' command

| Property | Value |
|----------|-------|
| Solution ID | sk178512 |
| Date Created | 2022-03-31 |
| Last Modified | 2022-04-03 |
| Technical Level | General |
| Products | Multi-Domain Security Management Server |
| Versions | R81.10 (EOS) |
| OS | Gaia |
| Platform | Smart-1, Open Server |

## Symptoms

- Running the command `fwm logexport` on a Multi-Domain Server fails with the this error message:  

```
[Expert@Hostname:0] fwm logexport
Failed to dump tables from NGM
```

## Solution

[Contact Check Point Support](https://www.checkpoint.com/support-services/contact-support/) to get a Hotfix for this issue.

A Support Engineer will make sure the Hotfix is compatible with your environment before providing the Hotfix.  
For faster resolution and verification, collect [CPinfo](https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doGoviewsolutiondetails=&solutionid=sk92739) files from the Management Server and Security Gateways / Cluster Members involved in the case.

**Hotfix installation instructions:**   
Refer to [sk168597 - How to install a Hotfix](https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doGoviewsolutiondetails=&solutionid=sk168597).

---

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