> Source: [sk178510](https://support.checkpoint.com/results/sk/sk178510)

# sk178510 - DHS-Compliant E86.25 Anti-Malware Manual scan UI shows "Scanned 0 files (100%)"

| Property | Value |
|----------|-------|
| Solution ID | sk178510 |
| Date Created | 2022-03-24 |
| Last Modified | 2022-04-13 |
| Technical Level | Advanced |
| Products | Security Gateway, Endpoint Security |
| Versions | R82.10, R82, R81.20, Cloud, E89.X, E88.X, R82.10, R82, R81.20 |
| Platform | Open Server |

## Symptoms

- * Once a manual scan is run on a file/folder, the User Interface shows *"Scanned 0 files (100%)"*
* In AMScan.log:  
  `
  [INFO] [ScannerLog] [ INFO] [TID=12012, (0x 2EEC)] [ScannerLogic] Targeting 1 roots:`  
  `
  [INFO] [ScannerLog] [ INFO] [TID=12012, (0x 2EEC)] [ScannerLogic] `**root: *anyDrive\*anyFolder\generalFile.***   
  `.`  
  `.`  
  `.`  
  `
  [INFO] [ScannerLog] [ INFO] [TID= 5748, (0x 1674)] [ScannerLogic] `**completed processed 1 files and 0 dirs while skipping 0 dirs and excluding 0 and getting errors on 0 dirs and 0 files.**   
  `
  [INFO] [ScannerLog] [ INFO] [TID=12012, (0x 2EEC)] [ScannerLogic] Walking and opening 1 files...`

## Cause

The messages to the User Interface from the scanner are sent in small intervals, and in some cases, the scan is so short and fast, that the scanner is incapable of sending a progress message before the scan is finished.

## Solution

This solution requires authentication. Please log in to view the full solution.

---

# Agent Instructions

This content is from the Check Point Support Center (https://support.checkpoint.com), the official knowledge base for Check Point cybersecurity products.

## Navigating This Knowledge Base

- **Complete index**: [llms.txt](https://support.checkpoint.com/llms.txt)
- **All SK articles**: [SecureKnowledge Sitemap](https://support.checkpoint.com/sitemaps/secureknowledge-sitemap-index.xml)
- **SK article URL pattern**: `https://support.checkpoint.com/results/sk/{skId}`
- **Markdown responses**: AI bot User-Agents automatically receive `text/markdown` content