> Source: [sk178410](https://support.checkpoint.com/results/sk/sk178410)

# sk178410 - "Script stopped running due to severe error!" when running the "web_api_show_package.sh" script on the Management Server

| Property | Value |
|----------|-------|
| Solution ID | sk178410 |
| Date Created | 2022-03-29 |
| Last Modified | 2026-08-12 |
| Technical Level | General |
| Products | Security Management Server |
| Versions | R81.10 (EOS), R81 (EOS) |
| OS | Gaia |

## Symptoms

- * The `web_api_show_package.sh` script (see [sk120342](https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doGoviewsolutiondetails=&solutionid=sk120342)) on the Management Server fails with:

  ```
  
  [Expert@Mgmt:0]# $MDS_FWDIR/scripts/web_api_show_package.sh
  Script stopped running due to severe error!
  Result file location: show_package-<DATE>_<TIME>.tar.gz
  [Expert@Mgmt:0]#
  ```

* This issue began to occur after upgrading the Management Server from R80.x to R81.10 using the Advanced Upgrade ("`migrate export`" and "`migrate import`").

* [sk176805](https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doGoviewsolutiondetails=&solutionid=sk176805) does not solve this problem.

* By setting the "`--query-limit 1`" parameter in "`web_api_show_package.sh`", will cause the output in the log to equate to each rule in the policy. Look at the common objects in the rule(s) that fail, to see if there is a common object in the rule(s) which could be the case of the issue.

## Solution

This problem was fixed. The fix is included in:

* [Check Point R81.20 (Titan)](https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doGoviewsolutiondetails=&solutionid=sk170416)
* [Jumbo Hotfix Accumulator for R81.10](https://sc1.checkpoint.com/documents/Jumbo_HFA/R81.10/Default.htm) starting from Take 75
* [Jumbo Hotfix Accumulator for R81](https://sc1.checkpoint.com/documents/Jumbo_HFA/R81/Default.htm) starting from Take 69

If you choose not to upgrade, Check Point can supply a **Hotfix** . [Contact Check Point Support](https://www.checkpoint.com/support-services/contact-support/) to get a Hotfix for this issue.  
A Support Engineer will make sure the Hotfix is compatible with your environment before providing the Hotfix.  
For faster resolution and verification, please collect [CPinfo files](http://supportcontent.checkpoint.com/solutions?id=sk92739) from the Security Management Server and Security Gateways involved in the case.

**Hotfix installation instructions:**   
Refer to [sk168597 - How to install a Hotfix](https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doGoviewsolutiondetails=&solutionid=sk168597).

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