> Source: [sk178405](https://support.checkpoint.com/results/sk/sk178405)

# sk178405 - Newly added Security Group Member (SGM) continuously reboots and there are core dump files for the 'confd' process

| Property | Value |
|----------|-------|
| Solution ID | sk178405 |
| Date Created | 2022-04-04 |
| Last Modified | 2023-01-08 |
| Technical Level | General |
| Products | Scalable Platforms |
| Versions | R81.10 (EOS) |
| OS | Gaia |

## Symptoms

- * In a Security Group in VSX mode, a newly added Security Group Member (SGM) continuously reboots.

* The console session with this Security Group Member shows that the reboot occurs shortly after the "*Pulling VSX configuration from SM*" stage of the boot sequence.

* The */var/log/dump/usermode/* directory on this Security Group Member contains core dump files for the 'confd' process.

## Cause

The *confd* process unexpectedly exited while it tried to fetch the list of available interfaces from the Operating System (OS).

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## Solution

This problem was fixed. The fix is included in:

* [Jumbo Hotfix Accumulator for R81.10](https://sc1.checkpoint.com/documents/Jumbo_HFA/R81.10/Default.htm) starting from Take 82

If you choose not to upgrade, Check Point can supply a **Hotfix** . [Contact Check Point Support](https://www.checkpoint.com/support-services/contact-support/) to get a Hotfix for this issue.  
A Support Engineer will make sure the Hotfix is compatible with your environment before providing the Hotfix.  
For faster resolution and verification, please collect [CPinfo files](http://supportcontent.checkpoint.com/solutions?id=sk92739) from the Security Management Server and Security Gateways involved in the case.

**Hotfix installation instructions:**   
Refer to [sk168597 - How to install a Hotfix](https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doGoviewsolutiondetails=&solutionid=sk168597).

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