> Source: [sk178249](https://support.checkpoint.com/results/sk/sk178249)

# sk178249 - Management API commands "show host", "show hosts", and "show simple-gateways" fail with "generic_error" when running them with "details-level full"

| Property | Value |
|----------|-------|
| Solution ID | sk178249 |
| Date Created | 2022-03-08 |
| Last Modified | 2022-11-29 |
| Technical Level | General |
| Products | Security Management Server, Multi-Domain Security Management Server |
| Versions | R81.10 (EOS), R81 (EOS), R81 (EOS), R81.10 (EOS) |
| OS | Gaia |

## Symptoms

- These Management API commands:

* `show host details-level "full"`
* `show hosts details-level "full"`
* `show simple-gateways details-level "full"`

fail with:

`code: "generic_error"`  
`
message: "Runtime error: com.checkpoint.objects.classes.dummy.CpmiSlimFwLogServers incompatible with com.checkpoint.objects.classes.dummy.CpmiLogServers"`

## Solution

### For the "show simple-gateway" command:

This problem was fixed. The fix is included starting from:

* [Check Point R81.20 (Titan)](https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doGoviewsolutiondetails=&solutionid=sk170416)
* [Jumbo Hotfix Accumulator for R81.10](https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doGoviewsolutiondetails=&solutionid=sk175186) starting from Take 38
* [Jumbo Hotfix Accumulator for R81](https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doGoviewsolutiondetails=&solutionid=sk170114) starting from Take 51
* [Jumbo Hotfix Accumulator for R80.40](https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doGoviewsolutiondetails=&solutionid=sk165456) starting from Take 150
* [Jumbo Hotfix Accumulator for R80.30](https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doGoviewsolutiondetails=&solutionid=sk153152) starting from Take 241

Check Point recommends to always upgrade to the most recent version ([Security Management Server](https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doShowproductpage&productTab=downloads&product=184) / [Multi-Domain Security Management Server](https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doShowproductpage&productTab=downloads&product=166) / [SmartConsole](https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doShowproductpage&productTab=downloads&product=191)).

The hotfix should be installed on the Security Management Server

<br />

Workaround :  

In GuiDBEdit- Search for the GW name-\>log_servers -\> right-click and reset.  

<br />

### For the "show host" and "show hosts" commands:

This problem was fixed. The fix is included in:

* [Check Point R81.20 (Titan)](https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doGoviewsolutiondetails=&solutionid=sk170416)
* [Jumbo Hotfix Accumulator for R81.10](https://sc1.checkpoint.com/documents/Jumbo_HFA/R81.10/Default.htm) starting from Take 61
* [Jumbo Hotfix Accumulator for R81](https://sc1.checkpoint.com/documents/Jumbo_HFA/R81/Default.htm) starting from Take 69
* [Jumbo Hotfix Accumulator for R80.30](https://sc1.checkpoint.com/documents/Jumbo_HFA/R80.30/Default.htm) starting from Take 254

If you choose not to upgrade, Check Point can supply a **Hotfix** . [Contact Check Point Support](https://www.checkpoint.com/support-services/contact-support/) to get a Hotfix for this issue.  
A Support Engineer will make sure the Hotfix is compatible with your environment before providing the Hotfix.  
For faster resolution and verification, please collect [CPinfo files](http://supportcontent.checkpoint.com/solutions?id=sk92739) from the Security Management Server and Security Gateways involved in the case.

**Hotfix installation instructions:**   
Refer to [sk168597 - How to install a Hotfix](https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doGoviewsolutiondetails=&solutionid=sk168597).

---

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