> Source: [sk177964](https://support.checkpoint.com/results/sk/sk177964)

# sk177964 - In SmartEndpoint, some blades have "License State" status as "Not available"

| Property | Value |
|----------|-------|
| Solution ID | sk177964 |
| Date Created | 2022-02-16 |
| Last Modified | 2022-02-16 |
| Technical Level | General |
| Products | Endpoint Security |
| Versions | Cloud, E89.X, E88.X, R82.20, R82.10, R82, R81.20 |

## Symptoms

- When searching for a computer name in "Users and Computers" -\> clicking on some blades -\> the "License State" status is "Not available".

![](https://sc1.checkpoint.com/sc/SolutionsStatics/NEW_SK_NOID1645010319388/SE202202161348431.png)

## Solution

This problem was fixed. The fix is included starting from:

* [Check Point R81](https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doGoviewsolutiondetails=&solutionid=sk166715)

Check Point recommends to always upgrade to the most recent version   
([upgrade Security Management Server](https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doShowproductpage&productTab=overview&product=184) / [upgrade Multi-Domain Security Management](https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doShowproductpage&productTab=overview&product=166)).

<br />

If you choose not to upgrade, Check Point can supply a **Hotfix** . [Contact Check Point Support](https://www.checkpoint.com/support-services/contact-support/) to get a Hotfix for this issue.  
A Support Engineer will make sure the Hotfix is compatible with your environment before providing the Hotfix.  
For faster resolution and verification, please collect [CPinfo files](http://supportcontent.checkpoint.com/solutions?id=sk92739) from the Security Management Server and Security Gateways involved in the case.

**Hotfix installation instructions:**   
Refer to [sk168597 - How to install a Hotfix](https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doGoviewsolutiondetails=&solutionid=sk168597).

<br />

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