> Source: [sk177932](https://support.checkpoint.com/results/sk/sk177932)

# sk177932 - UserCheck page does not show non-ASCII characters in URL

| Property | Value |
|----------|-------|
| Solution ID | sk177932 |
| Date Created | 2022-02-28 |
| Last Modified | 2023-06-25 |
| Technical Level | General |
| Products | Security Gateway |
| Versions | R82.10, R82, R81.20 |

## Symptoms

- * After an end user enters a URL that contains non-ASCII characters, the URL does not appear. Example of non-ASCII characters: double-byte characters for the Korean language.
* If UserCheck is configured to **Ask** and the end user decides that the URL is allowed, then UserCheck redirects the end user to the root domain of the URL.
* The Blocked UserCheck page does not show the full URL. If the URL includes non-ASCII characters, the Blocked UserCheck page shows only the server domain.

## Solution

[Contact Check Point Support](https://www.checkpoint.com/support-services/contact-support/) to get a Hotfix for this issue.   
A Support Engineer will make sure the Hotfix is compatible with your environment before providing the Hotfix.   
For faster resolution and verification please collect [CPinfo](https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doGoviewsolutiondetails=&solutionid=sk92739) files from the Security Management and Security Gateways involved in the case.

**Hotfix installation instructions:**   
Refer to [sk168597 - How to install a Hotfix](https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doGoviewsolutiondetails=&solutionid=sk168597).

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