> Source: [sk177925](https://support.checkpoint.com/results/sk/sk177925)

# sk177925 - Endpoint Security Client upgrade fails with Error 27562

| Property | Value |
|----------|-------|
| Solution ID | sk177925 |
| Date Created | 2022-02-21 |
| Last Modified | 2023-02-20 |
| Technical Level | Advanced |
| Products | Endpoint Security |
| Versions | Cloud, E89.X, E88.X, R82.x, R82.20, R82.10, R82, R81.20 |
| OS | Windows |

## Symptoms

- * Endpoint Security Client upgrade from Deployment Rules fails with Error 27562 visible in SmartEndpoint and Infinity Portal.

* A similar log is found in the *%PROGRAMDATA%\\CheckPoint\\Logs\\cpda.log* file:  
  `
  DATE TIME root [debug] Module state: XXXXXXX, version: XX.XX.XXXX, installMask: XXXXX, packageCode: XXXXXXX-XXXX-XXXX-XXXX-XXXXXXX, productCode: {XXXXXXX-XXXX-XXXX-XXXX-XXXXXXX}, `**errorCode: 27562, errorDescription: Changing configuration of Check Point Endpoint Security is not allowed. Please check that the password you have entered is correct or contact your system administrator**`, name: Check Point Endpoint Total Security x64 [CDA::compRestartQuestionHandler]`

## Solution

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