> Source: [sk177844](https://support.checkpoint.com/results/sk/sk177844)

# sk177844 - "Status: General Error" appears when users create a custom feed for a Security Gateway

| Property | Value |
|----------|-------|
| Solution ID | sk177844 |
| Date Created | 2022-02-09 |
| Last Modified | 2022-03-17 |
| Technical Level | Advanced |
| Products | Security Gateway |
| Versions | R82.10, R82, R81.20 |
| OS | Gaia |

## Symptoms

- * "*Status: General Error* " appears when users create a custom feed for a Security Gateway in Gaia Expert Mode. Example of command to configure a custom feed:

  ```
  ioc_feeds add --feed_name URL_SHA1 --transport local_file --resource "/home/admin/ioc_feeds/SHA1.csv" --format [value:1,type:SHA1] --feed_action Prevent
  ```

  <br />

  Example of custom feeds debug:   

  ```
  $FWDIR/bin/ioc_feeder -d -f
  #less $FWDIR/log/ioc_feeder.elg
  CIOCFeederManger[840] ::run: [ERROR] parsing failed for SHA1 (your feed name)
  CIOCFeederManger[953] ::run: [ERROR] ::logFinalStatus: [INFO] logging "External IOC - External Indicators processing failed
  ```

* The *$FWDIR/bin/ioc_feeder -d -f* debug file shows:

  ```
  CIOCFeederManger[840] ::run: [ERROR] parsing failed for SHA1 (your feed name)
  CIOCFeederManger[953] ::run: [ERROR] ::logFinalStatus: [INFO] logging "External IOC - External Indicators processing failed
  ```

## Cause

These are the possible causes:  

1. There is no hash value.
2. The file shows an incorrect file format.  

   ```

   ```

```

```

## Solution

This solution requires authentication. Please log in to view the full solution.

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