> Source: [sk177610](https://support.checkpoint.com/results/sk/sk177610)

# sk177610 - Security Gateway generates logs with the action "Redirect", although the Access Control rule is configured with the action "Drop" and with the "Blocked Message - Access Control"

| Property | Value |
|----------|-------|
| Solution ID | sk177610 |
| Date Created | 2022-12-08 |
| Last Modified | 2022-12-11 |
| Technical Level | General |
| Products | Security Gateway |
| Versions | R81.20, R81.10 (EOS), R81 (EOS) |
| OS | Gaia |

## Symptoms

- * Security Gateway generates logs with the action "Redirect", although the Access Control rule is configured with the action "Drop" and with the "Blocked Message - Access Control".

  Example of an Access Control rule:


  |-------------|-------------|-----|--------------------------|---------------------------------------|----------------|----------------|
  | Source      | Destination | VPN | Services \& Applications | Action                                | Track          | Install On     |
  | MyUserGroup | Any         | Any | http                     | Drop Blocked Message - Access Control | Log Accounting | Policy Targets |

  Example of a "Redirect" log:


  ![](https://sc1.checkpoint.com/sc/SolutionsStatics/sk177610/log_details202212111131451.png)
* Kernel debug on the Security Gateway shows that it drops the traffic with the message:

  *Packet ... dropped by fwmultik_process_f2p_cookie_inner Reason: PSL Drop: MUX_PASSIVE*

## Cause

The UserCheck Portal on the Security Gateway is unreachable or is taking a long time to load.

## Solution

1. Examine the network for possible connectivity issues between the end-user computers and the Security Gateway.
2. Examine the Security Gateway for performance issues.

Related Solutions:

* [sk109814 - What does "Redirect" action mean in Anti-Bot/Anti-Virus?](https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doGoviewsolutiondetails=&solutionid=sk109814)

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