> Source: [sk177608](https://support.checkpoint.com/results/sk/sk177608)

# sk177608 - Some active and registered Harmony Mobile Protect devices appear in the "Devices" tab with an unclickable device ID

| Property | Value |
|----------|-------|
| Solution ID | sk177608 |
| Date Created | 2022-01-25 |
| Last Modified | 2022-01-26 |
| Technical Level | Advanced |
| Products | Mobile Security |
| Versions | Cloud |

## Symptoms

- Some active and registered Harmony Mobile Protect devices appear in the "Devices" tab with an unclickable device ID.

![](https://sc1.checkpoint.com/sc//SolutionsStatics/NEW_SK_NOID1643132868541/6-0003133841_1642769797160_not_clickable202201252002281.png)

## Solution

This solution requires authentication. Please log in to view the full solution.

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