> Source: [sk177543](https://support.checkpoint.com/results/sk/sk177543)

# sk177543 - SmartConsole freezes when clicking the "where used" option on an LDAP group configured in the Rule Base 

| Property | Value |
|----------|-------|
| Solution ID | sk177543 |
| Date Created | 2022-01-28 |
| Last Modified | 2022-03-21 |
| Technical Level | General |
| Products | Multi-Domain Security Management Server |
| Versions | R81.10 (EOS) |
| OS | Gaia |

## Symptoms

- * SmartConsole freezes when clicking the "where used" option on an LDAP group configured in the Rule Base.
* When clicking the "where used" in the object explorer \> Users/Identities \> LDAP Groups, the window shows where the object is used and SmartConsole does not freeze.

## Solution

[Contact Check Point Support](https://www.checkpoint.com/support-services/contact-support/) to get a Hotfix for this issue.   
A Support Engineer will make sure the Hotfix is compatible with your environment before providing the Hotfix.   
For faster resolution and verification please collect [CPinfo](https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doGoviewsolutiondetails=&solutionid=sk92739) files from the Security Management and Security Gateways involved in the case.

**Hotfix installation instructions:**   
Refer to [sk168597 - How to install a Hotfix](https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doGoviewsolutiondetails=&solutionid=sk168597).

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