> Source: [sk177484](https://support.checkpoint.com/results/sk/sk177484)

# sk177484 - Harmony Connect's Connector unable to connect to cloud services if FQDN is used for data and control planes

| Property | Value |
|----------|-------|
| Solution ID | sk177484 |
| Date Created | 2022-01-20 |
| Last Modified | 2022-02-10 |
| Technical Level | Advanced |
| Platform | Open Server |

## Symptoms

- The Connector is unable to connect to control and data planes hosted by Check Point's cloud services.

## Cause

Check Point's Security Gateway was not configured to allow FQDN connection from the Connector to the data and control planes.   
For more information, see [Harmony Connect Administration Guide](https://sc1.checkpoint.com/documents/Infinity_Portal/WebAdminGuides/EN/Harmony-Connect-Admin-Guide/Topics-Harmony-Connect-AG/Introduction/Introduction.htm).

## Solution

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