> Source: [sk177483](https://support.checkpoint.com/results/sk/sk177483)

# sk177483 - Unable to register and activate the Harmony Connect App after installation

| Property | Value |
|----------|-------|
| Solution ID | sk177483 |
| Date Created | 2022-01-19 |
| Last Modified | 2023-04-30 |
| Technical Level | Advanced |

## Symptoms

- * Unable to register and activate the Harmony Connect App after installation.
* The `main.log` file contains the "`error: connect EACCES`" message.

## Cause

The Windows Defender firewall blocked the outgoing traffic from the Harmony Connect App that caused the registration and activation of the app to fail.

## Solution

This solution requires authentication. Please log in to view the full solution.

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