> Source: [sk177446](https://support.checkpoint.com/results/sk/sk177446)

# sk177446 - "Update failed. Could not reach 'dl3.checkpoint.com'" error message during an IPS update

| Property | Value |
|----------|-------|
| Solution ID | sk177446 |
| Date Created | 2022-01-20 |
| Last Modified | 2026-01-13 |
| Technical Level | Advanced |
| Products | Security Gateway |
| Versions | R82, R81.20, R81.10 (EOS), R81 (EOS) |
| OS | Gaia |

## Symptoms

- * The Security Gateway is set to update IPS automatically from the gateway, according to [sk120255](https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doGoviewsolutiondetails=&solutionid=sk120255).
* The Security Gateway was recently installed and has not done a scheduled IPS update yet.
* *$FWDIR/ips/update/ips_status.C* includes this content:

  ```
  Update status failed 
  
  app_db_version (XXXXXXXXX)
  
  "Update failed. Could not reach 'dl3.checkpoint.com'"
  ```

* `Curl_cli` completes successfully:

  ```
  # curl_cli -v -1 --cacert $CPDIR/conf/ca-bundle.crt https://dl3.checkpoint.com -x 
  ```

* There is a valid license on the Security Gateway.
* SmartConsole logs show failures to reach *dl3.checkpoint.com* in the **Logs \& Monitor** and gateway object details.

## Cause

A scheduled update has not been completed successfully.

## Solution

This solution requires authentication. Please log in to view the full solution.

---

# Agent Instructions

This content is from the Check Point Support Center (https://support.checkpoint.com), the official knowledge base for Check Point cybersecurity products.

## Navigating This Knowledge Base

- **Complete index**: [llms.txt](https://support.checkpoint.com/llms.txt)
- **All SK articles**: [SecureKnowledge Sitemap](https://support.checkpoint.com/sitemaps/secureknowledge-sitemap-index.xml)
- **SK article URL pattern**: `https://support.checkpoint.com/results/sk/{skId}`
- **Markdown responses**: AI bot User-Agents automatically receive `text/markdown` content