> Source: [sk177403](https://support.checkpoint.com/results/sk/sk177403)

# sk177403 - Machine freezes when inserting USB Device while Harmony Endpoint Security Client is installed

| Property | Value |
|----------|-------|
| Solution ID | sk177403 |
| Date Created | 2022-01-15 |
| Last Modified | 2022-12-22 |
| Technical Level | General |
| Products | Endpoint Security |
| Versions | Cloud, R82.10, R82, R81.20 |

## Symptoms

- * Machine freezes when inserting USB Device while Endpoint Client is installed
* Affected Harmony Endpoint Security client versions: E85.30, E85.40, E86.00, E86.01, E86.10, E86.20

## Cause

Deadlock between *vsdatant.sys* and *cpbak.sys* while getting *FILE_ID_INFORMATION* in *vsdatant.sys*.

## Solution

This problem was fixed. The fix is included starting from: [**Enterprise Endpoint Security E86.25 Windows Clients**](https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doGoviewsolutiondetails=&solutionid=sk177584&partition=Basic&product=Endpoint)

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