> Source: [sk177386](https://support.checkpoint.com/results/sk/sk177386)

# sk177386 - Some users cannot access the internet after authenticating with Captive Portal

| Property | Value |
|----------|-------|
| Solution ID | sk177386 |
| Date Created | 2022-01-28 |
| Last Modified | 2025-01-21 |
| Technical Level | Advanced |
| Products | Security Gateway |
| Versions | R82.10, R82, R81.20, R81.10 (EOS), R81 (EOS) |
| OS | Gaia |

## Symptoms

- * Some users cannot access the internet after they authenticate successfully with Captive Portal.
* A Security Gateway that is a Cluster Member in Load Sharing mode does not identify user identities, and drops traffic by defined rules.
* Identity Session Conciliation is not configured.
* Output of the command "`# pep show user query usr `;" shows the same output for a user unique session on all Security Gateways. Output of the command "`# fw tab -t pep_src_mapping_db`" shows different unique user session on different Security Gateways.

## Cause

The Policy Decision Point (PDP) gets user identities from multiple sources.  
Because Identity Conciliation is not configured, the PDP failed update latest user unique session to all Cluster Members.

## Solution

This solution requires authentication. Please log in to view the full solution.

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