> Source: [sk177367](https://support.checkpoint.com/results/sk/sk177367)

# sk177367 - After changing IP address of Identity Awareness Gateway, traffic is not matched by Access Role or is dropped by cleanup rule. 

| Property | Value |
|----------|-------|
| Solution ID | sk177367 |
| Date Created | 2022-01-12 |
| Last Modified | 2022-04-26 |
| Technical Level | Advanced |
| Products | Security Gateway, Security Management Server |
| Versions | R81.10 (EOS), R81 (EOS), R81.10 (EOS), R81 (EOS) |
| OS | Gaia |

## Symptoms

- * Users change the IP address of an Identity Awareness Gateway. Then, the gateway does not match traffic to an Access Role or drops traffic because of the cleanup rule.
* After the change of IP address, the Identity Awareness Gateway matches traffic to the same Access Role as before the change.
* Identity Agents can authenticate.
* SmartConsole shows Identity Awareness Login/Logout logs.
* The PDP acquires the correct identity information (by user or by IP address).
* `# pep show network reg` shows "`daemon did not respond or not running!`"

## Cause

When you change the IP address of a component that is related to Identity Awareness (examples: Security Gateway, Identity Collector, Active Directory), the change may happen only after reboot. This can cause traffic issues.  

These are the possible causes of the problem:  

* The PEPD process is not aware of the change to the IP address of the Identity Awareness Gateway.
* The PEPD process is down.

## Solution

This solution requires authentication. Please log in to view the full solution.

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