> Source: [sk177267](https://support.checkpoint.com/results/sk/sk177267)

# sk177267 - SAML authentication fails to match user groups

| Property | Value |
|----------|-------|
| Solution ID | sk177267 |
| Date Created | 2022-02-05 |
| Last Modified | 2026-02-03 |
| Technical Level | Advanced |
| Products | Security Gateway |
| Versions | R82.10, R82, R81.20, R81.10 (EOS), R81 (EOS) |
| OS | Gaia |

## Symptoms

- * SAML authentication fails to match user groups.

  Errors:
  * `The user <USERNAME> is authenticated but not authorized to log in, because the User is not in a User Group`
  * `The user <USERNAME> is authenticated but not authorized to log in, because the user is not part of a User Group associated with the Remote Access community`
* Users fail to log in and match the `generic*` group instead of the required group.

* The `$FWDIR/log/vpnd.elg` or the `$FWDIR/log/cvpnd.elg` file on the Security Gateway contains these lines:


  `
  [PID][DATE TIME][CSamporLoginAsync] got login request from username: <USERNAME>`  
  `
  [PID][DATE TIME][CSamporLoginAsync] authenticated by idp: <IDENTITY-PROVIDER>`  
  `
  [PID][DATE TIME][CSamporLoginAsync] otp: (length 60)`  
  `
  [PID][DATE TIME][CSamporLoginAsync] 0 user groups received`

## Cause

Missing configuration on the Identity Provider (IdP) side.

## Solution

This solution requires authentication. Please log in to view the full solution.

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