> Source: [sk177265](https://support.checkpoint.com/results/sk/sk177265)

# sk177265 - Hit Count Is Not Exported with Rules from Smartconsole When Timeframe Is Not Set to �All�

| Property | Value |
|----------|-------|
| Solution ID | sk177265 |
| Date Created | 2022-01-07 |
| Last Modified | 2022-11-29 |
| Technical Level | General |
| Products | Security Management Server, SmartConsole |
| Versions | R81.10 (EOS), R81 (EOS), R81.10 (EOS), R81 (EOS) |
| OS | Gaia |

## Symptoms

- When exporting Rules with Hit count, the export is successful. However, if Timeframe is set to a value that is not "All," the rules are exported but Hit count is missing in the export file.

## Cause

In a SmartConsole debug, we can see that 'Hits request' is missing. That is, the line below is missing in the request sent by SmartConsole when the Timeframe is not set to "All:"

/\>\<q1:gridColumns\>\<q1:key\>Hits\</q1:key\>\<q1:value\>hits\</q1:value\>\</q1:gridColumns\>

## Solution

This problem was fixed. The fix is included in:

* [Check Point R81.20 (Titan)](https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doGoviewsolutiondetails=&solutionid=sk170416)
* [Jumbo Hotfix Accumulator for R81.10](https://sc1.checkpoint.com/documents/Jumbo_HFA/R81.10/Default.htm) starting from Take 61
* [Jumbo Hotfix Accumulator for R81](https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doGoviewsolutiondetails=&solutionid=sk170114) starting from Take 68

If you choose not to upgrade, Check Point can supply a **Hotfix** . [Contact Check Point Support](https://www.checkpoint.com/support-services/contact-support/) to get a Hotfix for this issue.  
A Support Engineer will make sure the Hotfix is compatible with your environment before providing the Hotfix.  
For faster resolution and verification, please collect [CPinfo files](http://supportcontent.checkpoint.com/solutions?id=sk92739) from the Security Management Server and Security Gateways involved in the case.

**Hotfix installation instructions:**   
Refer to [sk168597 - How to install a Hotfix](https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doGoviewsolutiondetails=&solutionid=sk168597).

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