> Source: [sk177224](https://support.checkpoint.com/results/sk/sk177224)

# sk177224 - Cannot change the name of a Security Management Server 

| Property | Value |
|----------|-------|
| Solution ID | sk177224 |
| Date Created | 2022-01-11 |
| Last Modified | 2022-09-04 |
| Technical Level | General |
| Products | Security Management Server |
| Versions | R81.10 (EOS), R81 (EOS) |

## Symptoms

- * The user cannot change the name of a Security Management Server.

* The error below appears on step # 10 of the procedure in [sk164055 - 
  Changing R80.x/R81.x Security Management Server Name](https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doGoviewsolutiondetails=&solutionid=sk164055)

  ```
  
  Failed to save object <HostName>.
  Server error is: An internal error has occurred. (Code: 0x8003001D, Could not access file for write operation)
  
  Please contact technical support.
  ```

  ![](https://sc1.checkpoint.com/sc/SolutionsStatics/NEW_SK_NOID1641374473609/SmartConsole202201051845551.png)

  <br />

## Cause

An object deleted from the database is being locked.

<br />

## Solution

This problem was fixed. The fix is included in:

* [Jumbo Hotfix Accumulator for R81.10](https://sc1.checkpoint.com/documents/Jumbo_HFA/R81.10/Default.htm) starting from Take 75
* [Jumbo Hotfix Accumulator for R81](https://sc1.checkpoint.com/documents/Jumbo_HFA/R81/Default.htm) starting from Take 72
* [Jumbo Hotfix Accumulator for R80.40](https://sc1.checkpoint.com/documents/Jumbo_HFA/R80.40/Default.htm) starting from Take 172
* [Jumbo Hotfix Accumulator for R80.30](https://sc1.checkpoint.com/documents/Jumbo_HFA/R80.30/Default.htm) starting from Take 254
* [Jumbo Hotfix Accumulator for R80.20](https://sc1.checkpoint.com/documents/Jumbo_HFA/R80.20/Default.htm) starting from Take 220

If you choose not to upgrade, Check Point can supply a **Hotfix** . [Contact Check Point Support](https://www.checkpoint.com/support-services/contact-support/) to get a Hotfix for this issue.  
A Support Engineer will make sure the Hotfix is compatible with your environment before providing the Hotfix.  
For faster resolution and verification, please collect [CPinfo files](http://supportcontent.checkpoint.com/solutions?id=sk92739) from the Security Management Server and Security Gateways involved in the case.

**Hotfix installation instructions:**   
Refer to [sk168597 - How to install a Hotfix](https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doGoviewsolutiondetails=&solutionid=sk168597).

<br />

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