> Source: [sk177164](https://support.checkpoint.com/results/sk/sk177164)

# sk177164 - "No items found" error in SmartConsole when you are unable to open log files in non-indexed mode  

| Property | Value |
|----------|-------|
| Solution ID | sk177164 |
| Date Created | 2022-01-06 |
| Last Modified | 2022-01-24 |
| Technical Level | Advanced |
| Products | SmartConsole, Multi-Domain Security Management Server |
| Versions | R82.10, R82.10, R82.20, R82, R81.20, R81.20, R82, R82.20 |
| OS | Gaia |

## Symptoms

- * When you open the log file manually in SmartConsole, this error appears: "*No items found*".
* Legacy tracker shows 0kb files.
* *#ls -lh $FWDIR/log* shows no results or takes a lot of time to fetch output.

## Cause

The server was upgraded from an old version using in-place upgrade, and there is a large number of old *sym*links to an old version of the log directory in `$FWDIR/log` . However, the actual logs in the referenced directory do not exist.

## Solution

This solution requires authentication. Please log in to view the full solution.

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